Join the Cliffard Jenkins Agency as a Client Support Specialist!

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, supportive environment? The Cliffard Jenkins Agency is seeking a dedicated Client Support Specialist to join our team! In this key role, you’ll play an essential part in ensuring that our clients receive the best possible experience and support.

Salary Range: $36,000.00 - $60,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Hands on Training

Evenings Off

What We’re Looking For:

• Strong Communication Skills: Clear, friendly, and professional communication is a must.
• Customer-Focused Attitude: A passion for delivering excellent service and building positive relationships.
• Detail-Oriented: Ability to manage multiple tasks while ensuring accuracy and quality in service delivery.
• Team Player: While you’ll often work independently, collaborating with the team to meet client needs is key.
• Previous Experience: Experience in customer service or the insurance industry is a plus but not required!

What You’ll Do:

• Client Assistance: Handle client inquiries via phone, email, and in-person, providing timely and effective solutions.
• Support Services: Assist with policy management, billing, and claims follow-up, ensuring seamless service and client satisfaction.
• Relationship Building: Develop strong, lasting relationships with clients by addressing their needs and providing expert advice.
• Problem Solving: Resolve customer issues promptly and professionally, acting as a point of contact for any service-related concerns.