Are you looking to grow? So are we!

Cliff Insurance Agency in Madison, Wisconsin, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests. Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need.

If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!

No Previous Insurance Experience? No problem!

If you have proven your customer service and communication skills in another industry and are ready to learn and grow, we can teach you everything you need to know about insurance.

Salary Range: $36,000.00 - $50,000.00 per year

Benefits

• Base Salary Based on expereince
• Health Insurance
• Paid Time Off (PTO)
• Dental Insurance
• Mon-Fri Work Schedule
• Holidays Off
• Paid Sick Leave

• A Property & Casualty insurance license is required.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Professional phone etiquette.
• Great Customer Service Skills.
• Works well with other employees and is a team player with a positive attitude.

**NO COLD CALLING // NO SALES**

• Process customer policy change requests.
• Handle all incoming claim calls from customers and follow-up.
• Document each customers contact.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Work independently and as part of a team.

Since the beginning of our insurance agency in 1956, we have built a reputation for honesty, integrity, and dedication to protecting our customers peace of mind through sound financial protection. We believe in treating our employees like family, with the ability to create friendships and personal relationships with each employee.