We are looking for a highly organized, relationship-driven professional to lead the client experience for our growing HOA (Homeowners Association) division.

We currently support over 250 HOA communities, working closely with property management companies and HOA boards. This role is critical to strengthening those relationships, improving communication, and creating a more consistent, high-quality experience across the board.

This is not a traditional sales or service role.

This is a leadership role focused on:

• relationships

• organization

• communication

• and execution

You will act as the quarterback for our HOA clients.

Salary Range: $65,000.00 - $75,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Life Insurance

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Core Traits

• Extremely organized

• Strong communicator (written and verbal)

• Calm under pressure

• High follow-through

• Detail-oriented

• Relationship-focused

• Problem solver

• Comfortable leading conversations and meetings

Ideal Background

We are open to different backgrounds, but strong candidates often come from:

• Property management (HOA or commercial)

• Commercial insurance account management

• Client success / relationship management roles

• Hospitality or high-touch service industries

• Project management or operations coordination

What You’ll Own

• Primary relationship management with property management companies

• Coordination of HOA renewals from start to finish

• Board communication and presentation support

• Oversight of claims communication and client updates

• Service escalation and issue resolution

• Client onboarding and ongoing experience consistency

• Renewal timelines and accountability across teams

What Success Looks Like

• Property managers see you as a trusted partner

• HOA boards feel informed and confident

• Renewals run early, organized, and without chaos

• Clients always know what’s happening and what’s next

• Internal teams are aligned and accountable

Why This Role Matters

HOA insurance is complex and relationship-driven.

Boards rely heavily on property managers, and both depend on us to:

• communicate clearly

• stay organized

• reduce stress

• and guide decisions

This role is key to making that happen consistently.

At Ciro Insurance Agency, we believe a career should be more than a job. It should be a place where your work matters, your growth is supported, and your effort helps protect the people, families, and businesses who count on us every day. We are building a team of motivated, service-driven professionals who want to grow, lead, and make a meaningful impact through the work they do.

At Ciro Insurance Agency, you will be part of a team that values purpose, growth, and real contribution. We believe people do their best work when they are supported, challenged, and trusted to make an impact. Whether you are building your career or taking the next step in it, Ciro offers an environment where your work matters, your development is encouraged, and your success helps drive the success of the clients and communities we serve.