Job Title:

Automotive Service Advisor / Writer

Location:  

5220 Poplar Tent Road Concord, NC 28027

Job Overview:

As an Automotive Service Advisor / Writer with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. You are the person that our guests see every time they make an investment into their vehicle, because of these reasons you play a large role in building relationships with our guests.  

Service Advisors have the responsibility of taking our guest through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Salary Range: $55,000.00 - $85,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Mon-Fri Schedule

Hands on Training

Life Insurance

Retirement Plan

Qualifications:

• Current driver’s licenses
• Driving record acceptable to our current insurance carrier
• Proficiency in Windows based computer software and automotive store applications
• Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Sales role

Physical Requirements:

• Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
• Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
• Occasionally lifting and carrying objects over 50 lbs.
• Keeping a brisk work pace in a high-volume environment

Responsibilities include, but are not limited to:

• Greet every guest that enters our facility with hospitality and respect
• Present the best solution to properly repair our guest’s vehicle in a way that is easy for them to understand
• Manage the store’s workflow in an effective and efficient manner
• Consistently and effectively sell our services without jeopardizing honesty and integrity
• Maintain a positive attitude and team atmosphere at all times
• Communicate on the phone in a clear professional manner
• Build long-term relationships between the store, yourself and the guest
• Directs, coordinates, and participates in performing guest service activities
• Shuttle guests as needed in CBA branded vehicle
• Ensure that all repairs are performed to proper specifications.
• Work together as a team and assist other employees as needed.
• Other duties as assigned.

Welcome to Christian Brothers Automotive – Bryan Barker, where passion for automotive excellence meets a commitment to genuine care and service. We are more than just a repair shop; we are a team dedicated to providing a trustworthy and transparent experience for every guest. Our mission is to serve our community with integrity, offering top-tier automotive repair and maintenance guided by Christian principles.

At Christian Brothers Automotive – Bryan Barker, we foster a warm, supportive, and inspirational work environment. We believe in treating our team members like family and empowering them to grow both professionally and personally. You'll join a group of skilled technicians and customer service professionals who are united by a shared dedication to quality, honesty, and creating lasting relationships. We encourage a culture of mutual respect, continuous learning, and celebrating successes together. If you're looking for a place where your work is valued, your skills are honed, and you can be part of a team that truly makes a difference in people's lives through exceptional service, explore the fulfilling opportunities at Christian Brothers Automotive – Bryan Barker.

At Christian Brothers Automotive, Bryan Barker is more than just an auto repair shop – we're a community dedicated to serving our neighbors with honesty, integrity, and exceptional skill. We believe in treating every customer like family, and that commitment extends to our team every single day.

Our mission is to provide reliable, high-quality automotive service that builds lasting trust. We empower our technicians with cutting-edge tools and ongoing training, fostering a professional, dynamic, and supportive work environment where expertise thrives.

If you're looking for a long-term career in the automotive industry with a company that prioritizes both its customers and its employees, Christian Brothers Automotive, Bryan Barker is the place for you!