Licensed Service Agent

Job Location:

Richmond, VA,23294

Job Category:


Job Type:


Remote Type:


Job Description

Choice Insurance Agency is GROWING and we are looking for professional, solutions-focused Licensed Service Agents to join our team! We strive to provide the right coverage at the best price available. Our agency is all about new business GROWTH, client RETENTION, and superior customer service.

Salary: $17.00 - $19.00 per hour


Employee Health Benefits (medical, dental, & vision)

401K Retirement Plan

Employer-paid Group Life Insurance.

Full reimbursement of costs for licenses or required training to employees on a 1-year pro-rated basis.

Paid time off

Paid holidays

Paid Bereavement

Gym membership reimbursement

Employee Referral Bonus


  • Actively shopping our client renewal accounts to ensure that we are always providing updated coverage and the best rates available.
  • Demonstrate active listening, rapport building, empathy and solutions-focused problem solving when engaging with customers.
  • Creating and advising personalized insurance proposals based on the needs of the client. Providing professional consultations with clients for their Service needs.
  • Retain continuous awareness of workflow and keep activity notations in compliance with agency procedures.
  • Process Insured policy change requests
  • Follow up to ensure accuracy of endorsements processed by the carrier
  • Underwrite, rewrite, re-quote, reinstate and cancel existing policies on behalf of the insured
  • Obtain all underwriting information and/or any trailing documentation from the client on behalf of the carrier
  • Notate all interactions with Insureds in the agencies client management system
  • Obtain all signatures forms/applications required by the carrier
  • Process Insured payments
  • Review billing accounts with insureds
  • Review and update all current client contact information in client management system
  • Furnish clients with requests for proof of insurance (binders, certificates, policies, endorsements, ID cards, declaration pages and evidence of property forms)
  • Frequently replenish job-specific knowledge and apply it on the field

A Successful Candidate Will Exhibit:

  • Good comprehension of insurance products and coverages. Preference to Independent Agent experience.
  • Ability to work with computers and basic knowledge of Excel, Word, and Outlook.
  • Excellent skills in communication, active listening, solutions-focused problem solving and rapport building.
  • Experience in delivering client-focused solutions and in creating long-lasting relationships to solidify retention and generate multi-line referrals.
  • Ability to collaborate and work together as a team.
  • Ability to take initiative, be pro-active and be solutions focused for clients. We go above and beyond to work for our client's business. We recognize that they have options and do not have to choose us. We are EARNING their business.
  • Have a coachable attitude. On our team, we proactively coach and give feedback. Attitude is key to success on our team.


  • Minimum of 1+ years of experience in a Personal Lines Insurance role. Preference for Independent Agency experience.
  • Highschool degree, preferred Bachelor's Degree
  • Experience working with CRM systems.
  • Working knowledge of all personal lines insurance, insurance agency operations, coverages, rates, markets and applicable insurance laws/codes/regulations.
  • Exceptional interpersonal skills.
  • Friendly, positive, helpful, client-focused and professional attitude.
  • Must possess Property & Casualty license

Job is archived! You can not apply

Apply Here

* Indicates Required Fields

Supported Files: doc, docx, pdf, txt & odt.

About Choice Insurance Agency

Choice Insurance Agency serves families, businesses, and insurance brokers throughout the Mid-Atlantic from our headquarters in Virginia Beach and additional offices in Delaware, North Carolina, South Carolina, and throughout Virginia.  

Our mission is to create custom solutions to help our clients protect what they value most.  Our trusted advisors help our clients understand their options so they may be confident they have the right protection when a catastrophe happens. 

We have over 100 accomplished team members providing personal, business, life, and health insurance and an array of additional employee benefits  We win awards every year for our growth and service and have grown over 600% since 2018.

Our continued growth is an ideal work environment for individuals who wish to work as part of a dynamic team and who seek personal growth.


View our Website