Chatterton Insurance, Inc. has proudly served Rhode Island since 1924 as a trusted, family-held agency committed to protecting what matters most to our clients. We lead with integrity, expertise, and a people-first approach. Our team thrives in a collaborative, no-micromanagement environment where flexibility, autonomy, and a little fun (yes, snacks are included) are part of our culture. When the agency succeeds, our employees do too, with annual bonuses rewarding everyone’s contributions.

We are seeking a dedicated Insurance Customer Service Representative to support our clients and contribute to the overall growth of our agency. This role blends customer service, relationship building, and administrative support in a positive, team-oriented environment.

• Base Salary: $35,000 to $45,000 annually, based on experience
• 401(k)
• Profit Sharing Plan
• Schedule: Monday through Friday, with evenings and weekends off

Ready to grow with a company that values your contribution and rewards your success? Apply today!

Salary Range: $35,000.00 - $45,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Life Insurance

Mon-Fri Schedule

Retirement Plan

Evenings Off

Weekends Off

401k

• Prior experience in insurance or customer service
• Property & Casualty license preferred, but training is available for the right candidate
• Strong communication and relationship-building skills
• Ability to multitask and manage priorities efficiently
• Friendly, coachable, and self-motivated with a sense of urgency
• Proficient with computers and comfortable learning new systems

• Provide top-tier customer service and support by phone, email, and in person
• Develop insurance quotes, present policies, and close sales when applicable
• Handle incoming claim inquiries and guide clients through the process
• Build and maintain referral relationships with mortgage lenders, real estate agents, and other partners
• Respond to Evidence of Insurance requests promptly and professionally

Our Agency is located in Pawtucket RI specializing in Auto, Home, Life, and many insurance products. We care about our clients, and it shows in our results as we have achieved many awards since opening our doors. Our dedicated staff works incredibly well as a team and always puts the customer first. Apply to our team today!