We are seeking dynamic insurance professionals who are hard working, detail oriented and self-motivated. We are looking for team members with insurance experience but career changers are encouraged to apply also! Our team is the top producing team in SW Florida and we need more high performing agents to meet demand! Come see why our clients and team members love us!

 

Training and licensing are provided. There is a wide range of salary potentials depending on role and unique bonus opportunity. There is no shortage of opportunity to grow and write business with us!

Our company vision is to continue to grow in order to meet the ever-changing insurance needs of our clients! We are a company based around shared core values. Our Core Values are:

1. Value Our People

2. Achieve Results

3. Give 100%100%

4. Have Fun!

5. Can-Do Attitude

You would be joining a great group of professionals and working in a high-performing, collaborative environment. We are the fastest growing independent agency in SW Florida and our reputation in the community-with both our clients and our employees-speaks for itself! If you are interested in joining an excellent team with great benefits and culture, apply today!

Salary Range: $48,000.00 - $54,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Education:

High school or equivalent (Required)

Experience:

Property and casualty customer service 1 year (Preferred)

License/Certification:

440 or 220 insurance customer service license (Preferred)

Work Location:

In person

As a Customer Service Representative, you'll be the face and voice of our agency. Youll handle client inquiries, process policy changes, support agents, and ensure that every customer feels informed, cared for, and confident in their coverage.

Answer incoming calls and emails from clients regarding policies, billing, claims, and coverage questions.

Process policy changes, certificates of insurance, and other service requests.

Assist with quoting and application preparation.

Maintain accurate customer records in the agency management system.

Proactively reach out to clients for renewals, follow-ups, and satisfaction checks.

Collaborate with underwriters and insurance carriers to resolve client issues.

In 2009, Brian Chapman had 1,800 square feet, a phone, and a seemingly simple concept - be the insurance agency that actually answers when a client calls. Fast forward and Chapman Insurance Group has added locations in Port Charlotte, Punta Gorda, Cape Coral, Fort Myers, and Naples, and has grown from a staff of two to now being home to over one hundred employees!

We are an independent Florida insurance company that prides itself in being your personal insurance advocate. No matter what, your needs will always come first. An important part of our job is selling you the policy that you need – but that’s not our only goal. We are also dedicated to building lasting relationships with our customers, so you can feel safe being guided by us to an informed decision about your insurance – whether it’s home, auto, commercial, or otherwise.

Our team will always listen to you and provide you with options. We work with over 35 home carriers and 12 auto carriers, doing the tough behind-the-scenes work so the process is as easy as possible for you.

When it comes to insurance, choose CIG!