Champion Ford Mazda is seeking an experienced and customer-focused Automotive Service Manager to lead our service department with professionalism, integrity, and a passion for delivering exceptional automotive care. In this role, you’ll oversee daily operations, support a skilled team of technicians and advisors, ensure high-quality repair work, and maintain a smooth, efficient workflow that reflects our commitment to excellence. You’ll serve as a trusted point of contact for our customers, providing clear communication, honest guidance, and a positive service experience from start to finish. If you’re a motivated leader who values teamwork, service quality, and a strong customer culture, we invite you to join the Champion Ford Mazda team and help us continue our legacy of outstanding service.

Benefits

Paid Time Off (PTO)

Health Insurance

Vision Insurance

Hands on Training

Dental Insurance

Retirement Plan

Fun & Friendly Co-workers

• Proven experience in automotive service management or senior advisor role
• Strong leadership, communication, and customer service skills
• Solid understanding of automotive repair processes, shop operations, and manufacturer standards
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and ability to manage escalations
• Valid driver’s license and clean driving record
• OEM or ASE certifications preferred but not required
• Excellent organizational and time-management abilities
• Knowledge of Ford products, services, and warranty procedures is a strong plus.

• Oversee daily service department operations, ensuring efficiency, productivity, and high-quality customer service
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• Lead, train, and support service advisors, technicians, and support staff
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• Manage workflow, repair orders, scheduling, and shop capacity to maximize throughput
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• Maintain strong customer relationships and handle escalated concerns with professionalism
• Ensure all repairs and services meet dealership, manufacturer, and safety standards
• Monitor department performance, including CSI scores, profitability, and productivity metrics
• Collaborate with parts and sales departments to ensure seamless operations
• Manage warranty claims, documentation, and compliance with manufacturer guidelines
• Maintain a clean, organized, and safe service environment
• Drive departmental growth through process improvement and customer satisfaction initiatives

Champion Ford, located in Owensboro, Kentucky, stands out as a premier dealership known for exceptional customer service and a comprehensive selection of new Ford and Mazda vehicles as well as a great selection of pre-owned and factory certified vehicles. We offer a diverse inventory, including popular models like the F-150, Bronco, Maverick and Explorer, and provide services such as financing, trade-ins, and maintenance. The dealership is also dedicated to community engagement, supporting various local organizations and charities. For detailed information, visit our official website and click on the About tab: Community Involvement.

The Champion Advantage

Champion believes that its people are its most important assets. Together, everyone achieves more. We work as a team, best utilizing our individual talents and skills to reach a common goal. Champion teammates help each other to balance their commitments to God, family and to the community they represent. Our teammates are empowered and trained to be leaders within our organization.

At Champion we are defined by our integrity. We believe in doing what is right for our fellow teammates, our customers and our corporate partners. The core values of this company are what shape every action we take and every decision that is made.

Our customers are important to us. They're family. We genuinely desire for our customers to feel valued and cared about whenever inside our doors. Every day, Champion teammates recommit themselves to exceeding the expectations of our customers.

We are committed to continuing the Champion tradition of success and performance. Our teammates are empowered to overcome obstacles and do what it takes to satisfy our customers, lift up our fellow teammates and build profits.

The automotive industry is rapidly progressing. Every day, Champion takes the initiative to find ways to achieve success through simpler, better, faster and leaner processes. We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development. We strive for excellence in all that we do.

Mission Statement

Our mission is to be the premier quality vehicle retailer in the world; providing the best opportunities for our team members, customers, communities and the manufacturers we represent.

Champion believes that our teammates are our most important assets, along with our culture. Our people are the foundation of our brand. Our success as a whole is dependent on preserving our reputation of respect and quality. We are a company that believes in our core values and upholding them through great people, high standards and best practices.

We pride ourselves on our behavior. We treat our customers, corporate partners and each other with respect. We believe in communication and hold each other accountable for the high standards of excellence.

The emotional connections and the relationships formed between Champion and our customers are based on real experiences. We work one customer at a time, knowing that their time and opinions are valuable and worth our undivided attention.

We are a company that strives for success, but understands that we can only achieve it as a team. We are winners, but we know we cannot rest. We strive to move forward and continue to be the best in the markets we represent.

Champion is consistent, yet adaptable. When you enter our dealership you can be assured that you will have a dependable, quality experience every time. But, like everything else, the automotive industry is quickly changing and Champion will change with it to remain the preferred choice of our customers and partners.

Champion is professional, yet accessible. We believe that every experience should be handled with integrity and class. However, Champion prides itself on its grass-roots foundation and its core values. Every customer, every teammate, every partner is a member of our family.

The Champion name is well known and well respected. Together, we have created an image that's resulted in a positive public perception. The image of a winner. The perception of quality.

Benefits

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization. Our team members also enjoy a comprehensive benefits program including:

Medical and prescription coverage

Basic life insurance, 401(k) with company match

Employee Assistance Program

Employee discounts on vehicle purchases, parts and service

We also offer a group of supplemental benefit plans including dental coverage, short-term disability, long-term disability, supplemental life insurance 

Comprehensive employee recognition programs

Continued training through Champion and the manufacturer

Opportunities for career advancement