Caswell and Associates- American Family Insurance is thrilled to invite dynamic individuals to join our team as a Licensed Customer Service Representative. As a cornerstone of our team, you'll play a critical role in our client-focused approach, ensuring every customer experiences unparalleled service. At Caswell and Associates, we believe in fostering a positive and inviting atmosphere where team members feel valued and empowered to excel. Our no-remote work policy ensures you are closely connected with colleagues and clients, enhancing collaboration and relationship-building. If you have a passion for helping others and a knack for providing solutions, this could be the perfect opportunity to grow your career in insurance. Bring your enthusiasm and expertise to a company that genuinely values hardworking professionals. Apply today and become an integral part of a team dedicated to empowering clients and supporting their insurance needs!

Salary Range: $39,000.00 - $50,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Hands on Training

Mon-Fri Schedule

Health Insurance

Dental Insurance

Vision Insurance

Evenings Off

Licensing: Active Ohio Property & Casualty License is highly preferred, but we will assist the right candidate in obtaining their license.

Experience: Prior experience in insurance sales or customer service is advantageous.

Communication: Strong verbal and written communication skills are essential.

Customer Focused: Demonstrated ability to provide exceptional customer service and meet client needs.

Problem-Solving: Strong analytical skills to effectively address client inquiries and issues.

Organizational Skills: Ability to efficiently manage time and tasks with attention to detail.

Technological Proficiency: Excellent typing skills, Familiarity with utilizing CRM systems and general computer proficiency

Positive Attitude: Motivated and enthusiastic about contributing to a team-centric environment.

Client Interaction: Provide exemplary customer service and engage with clients to understand their insurance needs and preferences.

Policy Management: Assist in the management and maintenance of insurance policies, ensuring client accounts are up-to-date and accurate.

Customer Support: Address client inquiries and issues promptly to ensure an exceptional client experience.

Sales Support: Collaborate with sales teams to identify opportunities for enhancing client portfolios through upselling and cross-selling strategies.

Administrative Tasks: Perform routine administrative tasks such as data entry and document management to support business operations.

Ongoing Education: Participate in training sessions and workshops to stay informed about the latest trends and changes in the insurance industry.

Interested in a growing, rewarding career? As part of the third largest insurance company in the nation, you'll be a trusted, caring advisor in your community, and you'll work to inspire, protect and restore the dreams of American Family Insurance customers.

As a trusted member of the community, we have been in the same Mentor Location for 15 years. As a multiple year recipient of both the American Family Insurance Ohio Agency of the year award and Community impact Award, joining our agency family isn't just a highly rewarding career.  It's the chance to make a positive impact on our customer's lives and our community while learning from the very best in the business.