Now Hiring: Account Manager – Join One of the Fastest-Growing Insurance Agencies in the Nation

Carlos Cruz Insurance, a top-performing agency with Farmers Insurance, is looking for a Customer Service Representative who is dependable, detail-oriented, and customer-focused. As we continue to grow, we’re seeking a motivated professional to help us deliver outstanding service and maintain long-term relationships with our valued clients.

Our office environment is fast-paced, energetic, and team-driven, where your efforts are valued and your success is celebrated. If you’re looking for a rewarding career with room to grow—this is it.

Salary Range: $45,000.00 - $75,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Career Growth Opportunities

Mon-Fri Schedule

Evenings Off

• Minimum of 2 years customer service experience, preferably in insurance
• Texas General Lines Property & Casualty License required or must be obtained within 30 days of hire
• Bilingual (English/Spanish) preferred
• Excellent verbal and written communication skills
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Office and CRM platforms
• A proactive and positive attitude with a strong desire to help others
• Ability to multi-task, manage time effectively, and work both independently and in a team
• Reliable and punctual with a strong work ethic

• Respond to client inquiries regarding policies, billing, coverages, and claims
• Process policy changes, endorsements, cancellations, and renewals accurately and efficiently
• Follow up with clients to ensure satisfaction and retention
• Cross-sell and upsell additional policies when appropriate
• Maintain detailed and organized client records using agency systems (e.g., AgencyZoom, Woosender, Farmers Dashboard)
• Assist producers with quoting, follow-ups, and documentation as needed
• Support office operations, including answering phones, routing calls, and scheduling appointments
• Provide timely, professional, and solutions-focused communication via phone, email, and text
• Participate in team meetings, ongoing training, and agency events

Since 2013 the Carlos Cruz Insurance Agency has been dedicated to protecting and servicing our clients all over Texas with affordable and quality insurance from Farmers Insurance. Our agency located in Northeast San Antonio; TX is seeking an outgoing, career-oriented professional to join the team. As a Farmers Insurance team member for Carlos Cruz Agency, you will build and develop customer relationships within the community to promote our products including auto, home, business and life insurance.