Are you ready to join one of the top‑performing insurance agencies in the country? To be considered for this role, you must have 2 years of customer service experience, preferably in a fast‑paced environment. You must also be able to obtain your P&C license.

Carlos Cruz Insurance Agency, based in San Antonio, TX, is one of the fastest‑growing agencies nationwide — and we’re looking for dedicated Customer Service Representatives to support our clients and strengthen our award‑winning service team.

Our office environment is energetic, collaborative, and fun.

If you’re passionate about helping people and solving problems, we’d love to hear from you.

A Day in the Life of a Customer Service Representative

• Start your morning with our Daily Team Huddle
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• Assist clients over the phone with policy questions, billing, and coverage updates
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• Deliver an exceptional customer experience with every interaction
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• Support teammates to ensure service goals and retention metrics are exceeded

Why We’re One of the Best Workplaces in Texas

It’s simple — we invest in our people.

1) Industry‑Leading Compensation

We reward excellence. Our compensation plan is one of the strongest in the industry, giving you the opportunity to earn a competitive income through performance‑based bonuses.

2) Amazing Team Culture

We value teamwork, accountability, and positivity. You’ll be surrounded by supportive peers who want to see you succeed.

3) Clear Career Growth

We’re always developing future leaders. Every team member has the opportunity to grow professionally and advance within our organization.

Frequently Asked Questions

1) What kind of training will I receive?

From day one, you’ll receive hands‑on product and service training designed to help you excel in your role and reach your professional goals.

2) Do I need insurance experience?

Not required. We’ll train you on everything you need to know.

3) Do I need to find my own clients?

No. You’ll work with existing clients and inbound requests.

4) What’s the company culture like?

We thrive on collaboration, accountability, and fun. Our culture encourages personal growth, healthy communication, and shared success.

5) What’s the career path?

Customer Service Representatives can grow into senior service roles, retention specialists, trainers, and leadership positions.

6) Is this commission‑only?

No — this role includes a strong base salary plus bonus opportunities. Total earnings typically range from $55,000 to $70,000+ per year.

Salary Range: $55,000.00 - $70,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

• Ability to quickly learn product knowledge to assist clients with accuracy

• Passion for helping clients and solving problems

• Strong attention to detail and commitment to protecting clients from risk

• Proven work ethic with high integrity

• Positive, resilient attitude in a fast‑paced call environment

• Ability to build trust and rapport with clients over the phone

• Desire to continually improve and grow professionally

• Adaptability as business needs evolve

• Assisting clients with billing, coverage questions, and policy updates

• Advocating for clients by identifying needs and offering appropriate solutions

• Resolving client issues using carrier resources and internal tools

• Supporting retention efforts by delivering exceptional service

• Working in a team‑based environment focused on exceeding expectations

• Participating in our performance‑driven culture where employees take ownership of their success

• Completing special projects as assigned

Since 2013, the Carlos Cruz Insurance Agency has proudly served individuals, families, and businesses across Texas and Oregon, delivering high-quality, affordable insurance solutions backed by one of the most trusted names in the industry—Farmers Insurance.

Based in Northeast San Antonio, our agency is committed to providing exceptional service, personalized coverage options, and expert guidance to help protect what matters most.

As a part of the Farmers Insurance Group, one of the largest and most respected insurance carriers in the country since 1928, we bring our clients the strength of a nationally recognized brand combined with the personal touch of a local agency.

Our experienced team specializes in a full range of insurance products—including auto, home, life, commercial, and more—ensuring our clients have the right protection at every stage of life.

At Carlos Cruz Insurance Agency, we don’t just sell policies—we build lasting relationships based on trust, service, and results.

At the Carlos Cruz Insurance Agency, we don’t just offer jobs—we offer meaningful careers with real growth potential. As part of one of the most respected and recognized insurance brands in the country, Farmers Insurance, our agency combines national strength with local support to give you the tools and environment to thrive.

Career Growth & Advancement

We’re committed to your professional development. Whether you're just starting out or looking to take your insurance career to the next level, we provide a clear path for growth, including leadership opportunities and continuous training.

Industry-Leading Compensation

Our competitive base salary is just the beginning. With uncapped commission and performance bonuses, your earning potential is in your hands.

Comprehensive Training & Support

No experience? No problem. We offer hands-on training, mentorship, and full support to get you licensed and confidently selling—fast.

Team-Oriented Culture

Our agency values collaboration, integrity, and a winning mindset. We celebrate success together and foster a positive, high-energy environment where everyone is motivated to perform at their best.

A Brand You Can Be Proud Of

Farmers Insurance has been protecting families and businesses for nearly a century. When you work with us, you’re backed by a brand known for reliability, innovation, and outstanding customer service.