Carlos Cruz Agency - Farmers Insurance

Bilingual Customer Service


Job Overview

Join a team that cares about our customers and you! Carlos Cruz-Farmers Insurance Agency in SAN ANTONIO, Texas, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.

Salary Range: $380,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Vision Insurance

Dental Insurance

Health Insurance

Mon-Fri Schedule

Career Growth Opportunities

Life Insurance

Disability Insurance

Hands on Training

Requirements

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Be a great self-starter with a sense of urgency.

Create relationships from a cold start.

Be a fantastic presenter.

Must have ability to multi-task.

Must be highly self-motivated.

Professional phone etiquette.

Responsibilities

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Take premium payments from customers.

Treat each customer contact as a cross and up-sell opportunity including financial products.


Remote Type: No
Job Type: Full-Time
Job Category: Customer Service
Location: 14141 Nacogdoches Road Suite 101,San Antonio,TX,78247,US

About Us

Since 2013, the Carlos Cruz Insurance Agency has proudly served individuals, families, and businesses across Texas and Oregon, delivering high-quality, affordable insurance solutions backed by one of the most trusted names in the industry—Farmers Insurance.

Based in Northeast San Antonio, our agency is committed to providing exceptional service, personalized coverage options, and expert guidance to help protect what matters most.

As a part of the Farmers Insurance Group, one of the largest and most respected insurance carriers in the country since 1928, we bring our clients the strength of a nationally recognized brand combined with the personal touch of a local agency.

Our experienced team specializes in a full range of insurance products—including auto, home, life, commercial, and more—ensuring our clients have the right protection at every stage of life.

At Carlos Cruz Insurance Agency, we don’t just sell policies—we build lasting relationships based on trust, service, and results.

Why Join Us

At the Carlos Cruz Insurance Agency, we don’t just offer jobs—we offer meaningful careers with real growth potential. As part of one of the most respected and recognized insurance brands in the country, Farmers Insurance, our agency combines national strength with local support to give you the tools and environment to thrive.

Career Growth & Advancement

We’re committed to your professional development. Whether you're just starting out or looking to take your insurance career to the next level, we provide a clear path for growth, including leadership opportunities and continuous training.

Industry-Leading Compensation

Our competitive base salary is just the beginning. With uncapped commission and performance bonuses, your earning potential is in your hands.

Comprehensive Training & Support

No experience? No problem. We offer hands-on training, mentorship, and full support to get you licensed and confidently selling—fast.

Team-Oriented Culture

Our agency values collaboration, integrity, and a winning mindset. We celebrate success together and foster a positive, high-energy environment where everyone is motivated to perform at their best.

A Brand You Can Be Proud Of

Farmers Insurance has been protecting families and businesses for nearly a century. When you work with us, you’re backed by a brand known for reliability, innovation, and outstanding customer service.

Apply Here


This phone number may be used by the hiring team to keep you informed about the application process.
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