Capstone Insurance Group is seeking a highly-skilled Licensed Insurance Account Manager for Personal Lines in Coon Rapids, Minnesota. This hybrid remote role is perfect for experienced professionals who possess a passion for customer service and an intimate understanding of personal insurance lines. We value a positive and inviting workplace atmosphere, promoting a culture where our employees feel connected and appreciated, even from a distance. You will be deeply engaged in managing client accounts, ensuring satisfaction, and finding comprehensive insurance solutions tailored to individual needs. At Capstone, the balance of professional achievement and personal growth is at the core of our company ethos. Join us in providing distinguished service and establishing lasting relationships with our valued clients.
Salary Range: $55,000.00 - $75,000.00 per year
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Work from Home
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Life Insurance
Disability Insurance
Licensing: Must hold a valid Minnesota Property & Casualty License.
Experience: A minimum of 2 years of experience in personal lines account management.
Communication Skills: Excellent verbal and written communication abilities.
Customer Service: Strong focus on providing exceptional customer experiences and solutions.
Tech Skills: Proficient in MS Office Suite and experience with CRM systems.
Problem Solving: Ability to think critically and resolve client concerns efficiently.
Teamwork: Capable of working collaboratively within a team environment while also being able to handle tasks independently.
Client Interaction: Build strong relationships with clients by understanding their specific insurance needs and ensuring personalized service.
Policy Management: Handle new applications, policy renewals, and endorsements to ensure client satisfaction and compliance.
Customer Service: Respond to client inquiries promptly and accurately, resolving issues and providing solutions.
Documentation: Maintain accurate records and effectively manage customer information to support decision-making and strategy development.
Collaboration: Work collaboratively with team members to enhance service standards and improve client experiences.
Industry Knowledge: Stay informed about the latest developments in the insurance industry to better serve client needs and provide up-to-date advice.