At Capstone Insurance Group, we strive to provide exceptional customer service with a personal touch, deeply rooted in our commitment to the Coon Rapids, Minnesota community. As a Customer Service Representative, you will be an integral part of our team, engaging directly with customers to ensure their satisfaction and loyalty. Our hybrid remote model offers flexibility while maintaining a connection to our local presence. With a focus on creating a positive experience for each customer, you will address inquiries, resolve issues, and deliver solutions that meet our clients' needs. Your role is crucial in enhancing the reputation of Capstone Insurance Group as a customer-focused and reliable partner. Join us in cultivating a welcoming and proactive service approach that sets new standards in the insurance industry.

Salary Range: $40,000.00 - $55,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Parental Leave

Flexible Schedule

Work from Home

Disability Insurance

Mon-Fri Schedule

Hands on Training

Career Growth Opportunities

Retirement Plan

Evenings Off

Education: High school diploma or equivalent required; additional training or certification in customer service is a plus.

Experience: Proven experience in a customer service role, preferably in the insurance industry.

Communication Skills: Strong verbal and written communication skills are essential.

Problem-Solving: Must possess excellent problem-solving abilities and a keen attention to detail.

Interpersonal Skills: Ability to build positive relationships with clients and colleagues.

Tech-Savvy: Proficiency in CRM software and Microsoft Office Suite.

Adaptability: Comfortable working in a hybrid remote environment, balancing in-office and remote tasks effectively.

Team Oriented: Ability to work collaboratively within a team to achieve common goals.

Customer Focused: Strong focus on providing exceptional customer service and satisfaction.

Ensure high levels of customer satisfaction through proactive support and development of strong client relationships.

Respond promptly and effectively to a wide variety of customer inquiries via phone, email, and chat.

Work collaboratively with team members and stakeholders to resolve client issues promptly.

Continuously seek opportunities to improve client experiences and suggest enhancements.

Accurately document all customer interactions and maintain detailed records for reference and analysis.

Stay knowledgeable about our product suite and services to provide accurate information to clients.

Identify areas for improvement in operational processes and suggest solutions.

Capstone Insurance Group is a dynamic leader in the insurance industry, dedicated to providing top-tier protection and innovative solutions. We foster an energetic, professional environment where talent thrives, empowering our team to achieve excellence and make a real impact for our clients. Join us and build a rewarding career!