COUNTRY Financial - Julie Hale Miller
Insurance Customer Service Rep
Job Overview
COUNTRY Financial - Julie Hale Miller has been serving clients in Chatham for over 28 years. As a recognized leader in the field and a multi-year Million Dollar Round Table qualifier, Julie and her team have built a reputation for delivering personalized, relationship-driven service that goes far beyond the basics. Our office is high-performing and grounded in values that matter: connection, innovation, and competence. We work hard, support one another, and stay committed to helping clients navigate both everyday needs and life’s unexpected turns. Team members enjoy a positive environment, continuous learning opportunities, and genuine chances to grow professionally.
We’re hiring an Insurance Customer Service Representative to join our dynamic and dedicated team. This is a client-facing role focused on providing top-tier service for personal lines insurance products. You'll work closely with clients through multiple communication channels and ensure policy changes are handled accurately and efficiently.
- $19-$21 per hour based on experience
- Health, dental, and vision insurance
- Retirement plan
- Hands-on training and ongoing development
- Career advancement opportunities
- Flexible work schedule with evenings off
- One Saturday per month required, with adjusted weekday hours
This role is perfect for someone who enjoys working with people, takes pride in getting the details right, and is ready to grow in a respected and award-winning office. Apply today!
Salary Range: $19.00 - $21.00 per hour
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Career Growth Opportunities
Retirement Plan
Evenings Off
Requirements
- Prior experience in customer service or insurance preferred
- Strong communication skills, tailored to client preferences
- Exceptional attention to detail, especially with numbers and dates
- Understanding of insurance coverage and a desire to deepen that knowledge
- Alignment with our core values: connection, collaboration, innovation, ownership, and competence
Responsibilities
- Communicate with clients by phone, email, and text to handle service requests
- Process policy changes for personal lines with accuracy and attention to detail
- Follow up thoroughly to ensure client needs are fully addressed
- Troubleshoot client issues and provide clear, solutions-focused responses
- Participate in team meetings, training, and ongoing personal development