Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position at Burns Insurance Agency LLC, 500 S Central Ave, Marshfield, WI 54449 (715-387-0002).

Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience is not required but would be a greater benefit for this position.

Benefits

Paid Time Off (PTO)

Mon-Fri Schedule

Hands on Training

Retirement Plan

Evenings Off

Career Growth Opportunities

Tuition Reimbursement

• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• Be able to obtain or currently possess a Property & Casualty insurance license.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

• Process quotations, binders, certificates of insurance, new business, renewals, cancellations, endorsements, and first report of claims as needed.
• Maintain complete and accurate files and input necessary data on the company's agency management system
• Take premium payments from customers.
• Provide exceptional customer service.
• Provide on-going support to insurance clients as needed.
• Provide support to our Sales staff in obtaining, maintaining, and expanding business

We are an independent insurance agency that opened in May 2000 in Marshfield, WI