Customer Service Representative

 

Position Summary

 

The primary responsibility for this role is to interact with customers to provide detailed information on products and services. Answering phone calls, handling and resolving concerns, and making proper changes to existing accounts is also a responsibility for a CSR.

 

Salary Range: $20.00 - $25.00 per year

Benefits

Hourly Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Disability Insurance

Hands on Training

Tuition Reimbursement

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Qualifications

 

High school diploma or GED.

Previous experience working as a Customer Service Representative.

Knowledge of insurance products and policy schedules preferred.

Willingness to obtain Property and Casualty licensing, as applicable.

Willingness to obtain Life Insurance License

Competencies

 

·        Excellent communication and interpersonal skills

·        Ability to explain detailed policy concepts

·        Ability to remain calm in stressful situations

·        Developing and maintaining relationships

·        Time management

·        Basic computer skills

·        Friendly and professional behavior

 

Essential Duties & Responsibilities

 

Resolving customers’ problems by ensuring all appropriate changes were made.

Learning and understanding company insurance products.

Answering calls and responding to customer concerns.

Contacting customers to respond to inquiries or to notify of claim investigation results and any adjustments.

Maintaining records of customer interactions and transactions, recording all details (inquiries, complaints, comments, and actions taken).

Recommending available products.

Cross selling various insurance products to existing customers

Soliciting referrals for new business

Occasionally working our booth at events

·        Other duties as assigned

 

Welcome to Browning Reagle Insurance Agency, where your peace of mind is our priority. As a trusted name in the insurance industry, we specialize in providing comprehensive coverage tailored to meet your unique needs. Our dedicated team fosters a supportive culture, ensuring that clients feel informed and confident in their insurance choices. With us, you’re not just a policyholder; you’re part of our family. Join us and help make a difference in the lives of individuals and businesses alike. Discover your future with us today!

At Browning Reagle Insurance Agency, we empower our team to shape the future of insurance with energy and professionalism. Our mission is to provide unparalleled service and innovative solutions to our clients, fostering a culture of collaboration and integrity. Join us to be part of a dynamic industry leader where your contributions matter, and your growth is paramount. Together, let's transform challenges into opportunities and make a meaningful impact. Choose Browning Reagle — where your career takes flight!