Brown Motors is hiring a performance-driven Automotive Service Advisor to run a high-volume, appointment-based service drive serving both retail and commercial customers. This role offers a structured schedule, clear expectations, and performance-based pay with realistic earnings from $45k–$65k entry level and $100k+ for experienced advisors. If you can manage repair orders, follow up without being asked, and communicate clearly with customers and technicians, this is a place you can build a long-term career.

The Automotive Service Advisor is the primary owner of the customer experience from write-up to delivery. This role sits at the intersection of customers, technicians, and parts and is responsible for keeping work moving, expectations clear, and promises kept.

You will manage active repair orders, recommend maintenance and repairs based on vehicle needs, and communicate clearly and consistently with customers throughout the service process. This is a high-volume, process-driven role that requires strong follow-up, organization, and accountability.

Success in this position depends on your ability to run a structured daily workflow, maintain accurate documentation, and coordinate effectively with technicians to ensure work is completed correctly and on time.

Salary Range: $45,000.00 - $100,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Evenings Off

• Ability to manage multiple repair orders simultaneously while maintaining accuracy, pace, and customer trust
• Working knowledge of automotive systems and maintenance needs. Prior dealership, fleet, or commercial service experience is strongly preferred
• Strong customer communication skills with the ability to explain technical information in clear, plain language
• Highly organized and comfortable operating in a fast-paced, appointment-driven environment
• Disciplined follow-up habits and attention to detail. If it’s open, it’s owned
• Professional presence and judgment. You represent the dealership at every customer touchpoint
• Team-oriented mindset with the ability to coordinate effectively with technicians, parts, and management
• Experience with Reynolds or similar dealership systems is a plus

• Own the customer relationship from check-in through vehicle delivery, setting clear expectations and following through on every repair order
• Assess customer concerns, review inspection results, and recommend maintenance and repair solutions with confidence and transparency
• Schedule and manage service appointments to support shop capacity, technician efficiency, and promised timelines
• Coordinate directly with technicians and parts to ensure customer concerns are clearly communicated and repairs are completed correctly
• Maintain daily follow-up on all open repair orders and proactively communicate updates, delays, or changes
• Educate customers on vehicle needs in plain language, building trust without pressure
• Protect customer satisfaction, effective labor rate, and shop flow through disciplined process execution
• Ensure accurate documentation and communication in Reynolds at every stage of the repair

Since opening our doors in 1898, Brown Motors has been more than just an automotive dealership; we are a pillar of the Northern Michigan, community and a testament to the enduring legacy of family-operated excellence. Now in our fourth generation of Brown family leadership, our dealership has grown from humble beginnings into a trusted source for Chrysler, Dodge, Jeep, Ram (CDJR), and Ford vehicles, while maintaining our commitment to the community, our customers, and our employees.

A Century-Long Commitment to Community and Service Our roots in the community run deep, reflecting over a century of growth alongside the people of Petoskey. Brown Motors believes in giving back, actively supporting local events, charities, and initiatives that strengthen our community. We are more than just a business; we are neighbors, friends, and advocates for the well-being of our town.

Dedication to Our Team At Brown Motors, we understand that our strength lies in our team. We are dedicated to fostering a workplace that values each member’s contribution, encourages professional growth, and supports personal achievement. Our commitment to our team has been a cornerstone of our longevity, creating an environment where expertise, respect, and collaboration drive us forward.

Celebrating Four Generations of Family Leadership Since our inception in 1898, Brown Motors has been a family affair. The passing of the torch through four generations of the Brown family has ensured that our core values of integrity, customer service, and community involvement remain at the forefront of everything we do. This lineage not only highlights our stability and reliability as a dealership but also reinforces our commitment to family values both within and beyond our operations.

Our Services and Commitment to Excellence Offering a wide selection of new and used vehicles, including the latest models from CDJR and Ford, Brown Motors caters to a diverse clientele. Our state-of-the-art service center and the upcoming expansion to include a commercial and heavy-duty shop demonstrate our commitment to meeting the evolving needs of our customers and setting industry standards for excellence and innovation.

Join Our Legacy We invite you to experience the Brown Motors difference. Whether you are looking to purchase a new vehicle, require service on your current model, or wish to explore our contributions to the Petoskey community, Brown Motors is here for you. Join us as we continue our journey, building on a legacy of community service, dedicated team support, and family values that have stood the test of time.