We are seeking a reliable, detail-oriented, and customer-focused individual to fill the role of Customer Service & Operations Coordinator. This position plays a critical part in ensuring smooth day-to-day operations by managing phone inquiries, processing customer payments, coordinating rental vehicles, and scheduling service appointments. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.

Salary Range: $15.00 per hour

Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Education & Experience

• High school diploma or equivalent (some college or vocational training preferred).
• Prior experience in customer service, cashiering, scheduling, or rental coordination is beneficial.

Technical Skills

• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Familiarity with scheduling or point-of-sale systems; willingness to learn dealership-specific software.

Communication & Interpersonal Skills

• Clear verbal and written communication skills for handling phone calls and customer interactions.
• Ability to remain courteous and professional under pressure.

Organizational Skills

• Proven aptitude for multitasking in a fast-paced environment.
• Attention to detail in record-keeping, payment processing, and scheduling.

Customer-Focused Approach

• Demonstrated passion for delivering excellent customer service.
• Willingness to address customer inquiries and resolve issues promptly.

Team Collaboration

• Ability to work cooperatively with colleagues across various departments.
• Openness to feedback and proactive communication when challenges arise.

Phone Operator:

• Handle inbound calls, provide general information, and direct inquiries to the appropriate department.

Cashier:

• Process customer payments (cash, credit, check) accurately, maintain transaction records, and reconcile daily receipts.

Rental Vehicle Coordinator:

• Oversee rental reservations, prepare agreements, ensure vehicles meet safety standards, and monitor fleet availability.

Service Scheduler:

• Schedule and confirm service appointments, coordinate with technicians on availability, and maintain an organized scheduling system.

Since opening our doors in 1898, Brown Motors has been more than just an automotive dealership; we are a pillar of the Northern Michigan, community and a testament to the enduring legacy of family-operated excellence. Now in our fourth generation of Brown family leadership, our dealership has grown from humble beginnings into a trusted source for Chrysler, Dodge, Jeep, Ram (CDJR), and Ford vehicles, while maintaining our commitment to the community, our customers, and our employees.

A Century-Long Commitment to Community and Service Our roots in the community run deep, reflecting over a century of growth alongside the people of Petoskey. Brown Motors believes in giving back, actively supporting local events, charities, and initiatives that strengthen our community. We are more than just a business; we are neighbors, friends, and advocates for the well-being of our town.

Dedication to Our Team At Brown Motors, we understand that our strength lies in our team. We are dedicated to fostering a workplace that values each member’s contribution, encourages professional growth, and supports personal achievement. Our commitment to our team has been a cornerstone of our longevity, creating an environment where expertise, respect, and collaboration drive us forward.

Celebrating Four Generations of Family Leadership Since our inception in 1898, Brown Motors has been a family affair. The passing of the torch through four generations of the Brown family has ensured that our core values of integrity, customer service, and community involvement remain at the forefront of everything we do. This lineage not only highlights our stability and reliability as a dealership but also reinforces our commitment to family values both within and beyond our operations.

Our Services and Commitment to Excellence Offering a wide selection of new and used vehicles, including the latest models from CDJR and Ford, Brown Motors caters to a diverse clientele. Our state-of-the-art service center and the upcoming expansion to include a commercial and heavy-duty shop demonstrate our commitment to meeting the evolving needs of our customers and setting industry standards for excellence and innovation.

Join Our Legacy We invite you to experience the Brown Motors difference. Whether you are looking to purchase a new vehicle, require service on your current model, or wish to explore our contributions to the Petoskey community, Brown Motors is here for you. Join us as we continue our journey, building on a legacy of community service, dedicated team support, and family values that have stood the test of time.