The Automotive Service Advisor is responsible for bridging the communication between customers and the service department. This role involves greeting customers, understanding their service requirements, recommending necessary maintenance and repairs, and providing detailed estimates of work. The advisor schedules service appointments, manages follow-ups, and ensures customer satisfaction through clear and proactive communication. Effective coordination with technicians to accurately convey the service details is crucial. The advisor must maintain comprehensive records of customer interactions and transactions, demonstrating strong organizational skills and attention to detail.

Salary Range: $45,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Career Growth Opportunities

Retirement Plan

Evenings Off

Automotive Knowledge: Basic understanding of vehicle mechanics and service requirements.

Customer Service Skills: Strong interpersonal skills, active listening, and problem-solving abilities.

Organizational Skills: Ability to manage service requests, prioritize tasks, and work efficiently in a fast-paced environment.

Communication Skills: Clear verbal and written communication to interact effectively with customers and team members.

Professionalism: Present a polished image, adhere to company standards, and represent the dealership with integrity.

Team Collaboration: Work closely with service technicians, parts department, and other service advisors to ensure seamless operations.

Client Interaction: Communicate with customers, assess their service requirements, and provide knowledgeable recommendations.

Service Scheduling: Assist customers in booking appointments and coordinate service timelines effectively.

Technical Support: Work closely with technicians to relay customer concerns and ensure services are completed accurately.

Customer Education: Inform clients on necessary maintenance or repairs, explaining services in a clear and understandable manner.

Follow-Up: Reach out to customers post-service to ensure satisfaction and address any additional needs or concerns.

Since opening our doors in 1898, Brown Motors has been more than just an automotive dealership; we are a pillar of the Northern Michigan, community and a testament to the enduring legacy of family-operated excellence. Now in our fourth generation of Brown family leadership, our dealership has grown from humble beginnings into a trusted source for Chrysler, Dodge, Jeep, Ram (CDJR), and Ford vehicles, while maintaining our commitment to the community, our customers, and our employees.

A Century-Long Commitment to Community and Service Our roots in the community run deep, reflecting over a century of growth alongside the people of Petoskey. Brown Motors believes in giving back, actively supporting local events, charities, and initiatives that strengthen our community. We are more than just a business; we are neighbors, friends, and advocates for the well-being of our town.

Dedication to Our Team At Brown Motors, we understand that our strength lies in our team. We are dedicated to fostering a workplace that values each member’s contribution, encourages professional growth, and supports personal achievement. Our commitment to our team has been a cornerstone of our longevity, creating an environment where expertise, respect, and collaboration drive us forward.

Celebrating Four Generations of Family Leadership Since our inception in 1898, Brown Motors has been a family affair. The passing of the torch through four generations of the Brown family has ensured that our core values of integrity, customer service, and community involvement remain at the forefront of everything we do. This lineage not only highlights our stability and reliability as a dealership but also reinforces our commitment to family values both within and beyond our operations.

Our Services and Commitment to Excellence Offering a wide selection of new and used vehicles, including the latest models from CDJR and Ford, Brown Motors caters to a diverse clientele. Our state-of-the-art service center and the upcoming expansion to include a commercial and heavy-duty shop demonstrate our commitment to meeting the evolving needs of our customers and setting industry standards for excellence and innovation.

Join Our Legacy We invite you to experience the Brown Motors difference. Whether you are looking to purchase a new vehicle, require service on your current model, or wish to explore our contributions to the Petoskey community, Brown Motors is here for you. Join us as we continue our journey, building on a legacy of community service, dedicated team support, and family values that have stood the test of time.