Are you passionate about helping others and looking for a rewarding career in the insurance industry? Bridget Evans Insurance Agency in Reno, Nevada, is seeking a dedicated and friendly Licensed Customer Service Representative to join our vibrant team. We're more than just an insurance agency; we're a community-focused business committed to providing exceptional service and building lasting relationships with our clients. As a key member of our agency, you'll be the go-to person for our valued policyholders, offering support, answering questions, and ensuring they feel secure and well-cared for. You'll have the opportunity to grow your skills, expand your insurance knowledge, and make a real difference in people's lives every day. If you're a motivated individual with a knack for communication and a desire to provide top-notch service, we invite you to become a vital part of our Reno family and help us continue to protect what matters most to our community.

Salary Range: $45,000.00 - $75,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Hands on Training

Tuition Reimbursement

Career Growth Opportunities

Retirement Plan

Evenings Off

Weekends Off

Bonus Opportunities

Warm Leads Provided

Paid on Renewals

Paid Holidays

Team Building Activities

Equipment Provided

Office Snacks and Coffee

Personal Workspace

• Nevada State Insurance License (Property & Casualty) - Must be active and in good standing.
• Minimum of 2 years of experience in an insurance customer service role.
• Excellent communication skills, both written and verbal, with a friendly and professional demeanor.
• Proficiency in using agency management systems (AMS) and Microsoft Office Suite.
• Strong problem-solving abilities and attention to detail.
• Ability to manage multiple tasks and prioritize effectively in a busy office environment.
• A genuine desire to help people and provide outstanding customer experiences.

• Serve as the primary point of contact for policyholder inquiries, providing clear and accurate information regarding coverage, billing, and policy changes.
• Assist clients with filing claims, guiding them through the process and liaising with adjusters as needed.
• Process policy endorsements, renewals, and cancellations efficiently and accurately.
• Maintain up-to-date client records in the agency management system, ensuring all interactions are documented.
• Identify opportunities to cross-sell or up-sell additional insurance products that meet client needs.
• Build and maintain strong, positive relationships with clients, fostering loyalty and satisfaction.
• Collaborate with agents to ensure seamless client service and support.

Bridget Evans Insurance Agency, a dynamic COUNTRY Financial® partner, delivers expert insurance solutions in Reno, NV. We passionately empower clients to protect what matters, fostering peace of mind. Join our professional, community-focused team, recognized by Forbes for excellence, and help us make a real impact!