Join our dynamic team at Briarwood Ford as a Quick Lane Service Advisor, stationed in the welcoming community of Saline, Michigan. At Briarwood Ford, we believe in creating an environment where excellent service meets customer satisfaction, and we are keen to provide a warm and inviting workplace. As a Quick Lane Service Advisor, you will be at the forefront of our renowned service department, ensuring that each customer interaction reaffirms our commitment to quality and efficiency. You will take pride in offering top-notch service experiences while guiding our patrons through the maintenance and repair processes with accuracy and cheer. If you're passionate about automotive services and thrive in a fast-paced environment, this is your opportunity to shine in a role that values positivity and dedication.
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Disability Insurance
Experience: Previous experience in an automotive service environment is preferred.
Education: High school diploma or equivalent;
Communication Skills: Strong communication and interpersonal skills.
Customer Service: Demonstrated ability to provide excellent customer service.
Technical Knowledge: Basic understanding of vehicle mechanics and operations.
Organizational Skills: Strong organizational skills and the ability to manage multiple tasks efficiently.
Problem-Solving: Ability to assess vehicle issues and offer practical solutions.
Detail-Oriented: Attention to detail to ensure accuracy in service documentation.
Availability: Ability to work flexible hours, including weekends if required.
Licensing: Valid driver’s license and clean driving record.
Conduct Vehicle Inspections: Perform thorough evaluations of vehicles upon arrival to identify any potential service needs.
Client Communication: Effectively communicate with customers to understand their service requirements and provide clear explanations of services needed.
Service Recommendations: Advise customers on necessary and recommended vehicle maintenance and repairs based on vehicle inspection results.
Appointment Scheduling: Efficiently handle service appointments to ensure a smooth and timely workflow in the service department.
Work Order Management: Prepare and manage work orders, including accurate data entry of customer information and service details.
Customer Follow-Up: Maintain contact with customers post-service to ensure satisfaction and address any follow-up needs.