Step into an exciting opportunity at Briarwood Ford as a Ford Service Advisor, located in the heart of Saline, Michigan. At Briarwood Ford, we value customer satisfaction above all else and are committed to providing top-notch automotive service experiences. As a Service Advisor, you'll enjoy a collaborative and supportive environment where your passion for excellence and dedication to customer service is celebrated. In this role, you will serve as the bridge between our customers and our skilled service technicians, ensuring transparent communication and satisfaction at every stage of the service process. This is the perfect role for individuals who thrive in a dynamic and engaging setting, with the ability to impact customer experiences positively. Join us at Briarwood Ford, where your expertise is valued, and your contributions make a real difference.
Health Insurance
Dental Insurance
Vision Insurance
Retirement Plan
Disability Insurance
Experience: Previous experience as a Service Advisor or in a related automotive role.
Technical Skills: Excellent knowledge of automotive repair processes and terminology.
Customer Service: Strong commitment to providing exceptional customer experiences and maintaining satisfaction.
Communication: Excellent verbal and written communication skills, able to clearly convey information to customers and technicians.
Problem-Solving: Strong ability to diagnose and troubleshoot issues effectively and efficiently.
Organizational Skills: Ability to manage multiple tasks and prioritize effectively in a busy environment.
Proximity: Must be able to work onsite at the Briarwood Ford location in Saline, Michigan.
Teamwork: Ability to work collaboratively with technicians and other team members.
Attention to Detail: Strong attention to detail to ensure accurate service estimates and order processing.
Customer Interaction: Provide a warm and welcoming first point of contact for all customers, ensuring their needs are understood and addressed promptly.
Service Coordination: Efficiently manage and schedule appointments, balancing customer convenience with shop capabilities.
Estimate Preparation: Accurately prepare and present repair and service estimates, ensuring transparency and customer understanding.
Follow-up: Engage with customers post-service to ensure satisfaction and address any further needs or concerns.
Collaboration: Work closely with the service technicians to relay any special customer requests or vehicle history notes, ensuring seamless service delivery.
Continuous Improvement: Actively participate in training sessions to keep abreast of the latest service techniques and Ford vehicle updates.