Don’t wait, take the next step in your career today. The Brian Ligon Agencies in Reno/Sparks, Nevada, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in Insurance? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You’ll have the opportunity to grow your knowledge and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Salary Range:

Benefits

Hourly Base Salary Based on Experience

Mon-Fri Schedule

Evenings Off

Parental Leave

Hands on Training

Career Growth Opportunities

Paid Time Off (PTO)

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Create relationships from a cold start.

Great Customer Service Skills.

Problem-Solving Capabilities.

Works well with other employees and is a team player with a positive attitude.

Process customer policy change requests.

Secure all Trailing Documents from customers.

Handle all incoming claim calls from customers and follow-up.

Complete Evidence of Insurance requests.

Immediately greet all customers, entering the office, in a friendly and helpful manner.

Take premium payments from customers.

Treat each customer contact as a cross and up-sell opportunity including financial products.

Verify phone numbers, addresses and email addresses with each customer contact and update customer information.

Answer incoming phone calls on the first ring.

Return all phone messages promptly.

Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Work independently and as part of a team.

We are an Allstate Insurance agency providing the highest level of protection for the residents of Reno and Sparks and its surrounding communities. It is our goal to offer the highest level of customer satisfaction to each and every customer while custom tailoring the insurance needs of the individual and family. We are now recruiting top sales agents to join a team that is backed by a branded leader in the insurance industry. The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in America.