Our office is quickly growing and we need someone who we can train to fit in our office puzzle! The position offered is full time. Our Customer Service Representative needs to exceed customer service standards to current clients while also assisting prospects as they call in. 

No prior experience is necessary Apply for the position today by completing the form and completing the assessment.

Don’t wait, take the next step in your career today. Brady Jones Farmers Insurance in Mt Pleasant, Texas, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in [INDUSTRY]? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You’ll have the opportunity to grow your knowledge and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.

Salary Range: $35,000.00 - $40,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Confident, self-starter who works well independently.
• Must have ability to multi-task.
• Professional phone etiquette.
• Excellent Spelling and Grammar skills.
• Exceptional Business Writing and Editing Skills.
• Great Customer Service Skills.
• Problem-Solving Capabilities.
• Works well with other employees and is a team player with a positive attitude.
• A Property & Casualty insurance license is required.
• Display leadership competencies, including ability to delegate, engage, and inspire others.
• Strong work ethic and leadership skills.
• Strong communication skills, both oral and written.
• Ability to tactfully handle stressful and difficult situations.
• Be capable of handling customer rejection.
• Strong communication and negotiation skills.
• No insurance experience required but must be willing to learn

Enthusiasm, optimism, and a willingness to see the good in every situation.

Ability to take initiative, be proactive, and think outside the box.

Ability to adapt to change, learn new things quickly, and work in a fast-paced environment.

Ability to identify and solve problems, think critically, and make decisions quickly.

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
• Return all phone messages promptly.
• Maintain knowledge of new products and services.
• Provide exceptional customer service and support.
• Be outstanding at relationship building.
• Develop and maintain client relationships.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Work independently and as part of a team.
• Attend training and continuing education courses.
• Handle customer renewals.

Brady Jones Farmers Insurance is a dynamic and professional agency dedicated to protecting what matters most. Join our energetic team and help us empower clients with comprehensive insurance solutions. We foster a collaborative environment where growth and client success are paramount. Build a rewarding career with us!