Brady Jones Farmers Insurance
Customer Service Representative
Job Overview
Don’t wait, take the next step in your career today. Brady Jones-Farmers Insurance Agency in Mt Pleasant, Texas, is looking for a motivated and dynamic individual to join our team as a Full-Time Customer Service Representative. If you have a passion for delivering excellent customer service and enjoy working in a proactive environment and building rapport with others, this is the role for you. No prior experience in [INDUSTRY]? No problem! This is the perfect opportunity to transfer your experience to break into a new industry. You’ll have the opportunity to grow your knowledge and you’ll benefit from additional avenues for growth and advancement. We will teach you everything you need to know. Are you an Experienced CSR? Incredible! You will benefit from continued training and education as well as career development and advancement opportunities. Continue growing your knowledge with our mentorship and training. You will also have the opportunity for advancement and the option to transition into sales if desired. Apply now to join our team and our commitment to customer satisfaction and success.
Salary Range:
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Life Insurance
Mon-Fri Schedule
Career Growth Opportunities
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Proficiency to multi-task, follow-thru and follow-up.
Excellent Communication/interpersonal skills.
Confident, self-starter who works well independently.
Must have ability to multi-task.
Professional phone etiquette.
Follow through and exceed current and prospective client expectations.
Excellent Spelling and Grammar skills.
Exceptional Business Writing and Editing Skills.
Great Customer Service Skills.
Strong communication skills, both oral and written.
Ability to tactfully handle stressful and difficult situations.
Responsibilities
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Return all phone messages promptly.
Maintain knowledge of new products and services.
Provide exceptional customer service and support.