Blanca Gomez Allstate Agency, an Elite, Award-Winning Agency, is looking for a dedicated and customer-focused Licensed Customer Service Expert to join our team. This role is ideal for candidates who are passionate about educating clients, providing exceptional service, and ensuring customer satisfaction. We are seeking individuals who are bilingual (English/Spanish), have a strong work ethic, and are eager to learn and grow within the insurance industry.

Why Join Our Agency?

Blanca Gomez, the agency owner, has over 20 years of industry experience and is dedicated to providing her employees with the tools, training, and mentorship needed to succeed. We are committed to fostering a supportive, client-focused, and growth-oriented work environment. This is an excellent opportunity to build a fulfilling career in the insurance industry.

If you are a customer service professional with a passion for helping clients and a commitment to excellence, we want to hear from you!

Apply today to join our award-winning team!

Compensation & Benefits:

• $40,000 - $45,000 annual compensation (base salary DOE)
• Generous PTO Plan
• Annual Bonus Opportunities
• Yearly Company Trip
• Opportunity for Career Growth

Salary Range: $40,000.00 - $45,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

• Bilingual (English/Spanish) – REQUIRED
• Valid Texas Property & Casualty Insurance License – REQUIRED
• Must be willing to work at our Garland, TX agency location – REQUIRED
• Strong communication and problem-solving skills
• Ability to thrive in a fast-paced environment and manage high call volumes
• Dependable, reliable, and punctual
• Coachable, team-oriented, and eager to learn
• Detail-oriented with the ability to follow established agency processes

• Assist clients with policy-related inquiries, payments, and coverage recommendations
• Provide outstanding customer service through phone and in-person interactions
• Cross-sell products and services to existing customers
• Support the sales team by making outbound calls to offer additional services and schedule appointments
• Handle multiple computer systems simultaneously while maintaining attention to detail
• Foster long-term client relationships by identifying coverage gaps and offering tailored solutions