The Bill Weychert State Farm Agency is seeking an Insurance Customer Service Representative to join our Roxborough office at 6001 Ridge Avenue in Philadelphia.

This position is ideal for a customer-focused professional who enjoys supporting existing clients, resolving concerns, and building long-term relationships while also contributing to the agency’s monthly in-book sales and retention goals.

You will work primarily with the agency’s current book of business, assisting customers with renewals, policy changes, billing questions, claims-related needs, and general service requests. During these conversations, you will also identify potential coverage gaps and recommend additional insurance products that provide meaningful value to the customer.

The right candidate will lead with service, communicate confidently, and feel comfortable transitioning customer conversations into needs-based sales opportunities. This is a full-time, in-office role within a supportive agency environment that values accountability, professional growth, and excellent customer care.

The agency offers a competitive base salary, commission and performance incentives, licensing support, ongoing training, and long-term career growth opportunities.

Location:

Bill Weychert State Farm Agency

6001 Ridge Avenue

Philadelphia, PA 19128

Salary Range: $50,000.00 - $70,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Health Insurance

Life Insurance

Career Growth Opportunities

Retirement Plan

Mon-Fri Schedule

Disability Insurance

• Strong customer service mindset with the confidence to transition into sales conversations when appropriate

• Excellent verbal and written communication skills

• Proven ability to build relationships and establish trust with customers

• Strong problem-solving skills and consistent follow-through

• Excellent organization, attention to detail, and time-management skills

• Ability to multitask and work effectively in a fast-paced, customer-focused office

• Professional, dependable, team-oriented, and coachable

• Previous customer service, account management, or insurance experience preferred

• Ability to work full-time and in-office at the Roxborough location

• Property & Casualty and Life & Health insurance licenses are required

**Candidates who are not fully licensed must obtain their Property & Casualty license before their first day of employment

• Willingness to obtain any remaining required insurance licenses

**Licensing guidance and support are provided throughout the process.

• Communicate with existing customers regarding renewals, policy questions, coverage needs, and account updates

• Provide calm, professional assistance with billing, policy, and claims-related concerns

• Process policy changes, endorsements, renewals, and other account updates accurately

• Conduct proactive account reviews to ensure customers have appropriate and current coverage

• Identify potential coverage gaps within the agency’s existing book of business

• Transition service conversations into appropriate in-book sales opportunities

• Recommend additional insurance products using a needs-based, customer-first approach

• Meet established monthly sales and retention goals while maintaining high service standards

• Follow up with customers regarding open service requests and coverage recommendations

• Maintain accurate documentation of customer conversations, account activity, and follow-up needs

• Collaborate with other team members to support customer retention, agency growth, and service objectives

• Deliver a positive and professional customer experience during every interaction

We are a premier agency specializing in Home, Life, and Auto insurance. Our dedicated staff work incredibly hard to ensure that our clients are completely satisfied! We only hire the best and most dedicated employees to our team.