If you find satisfaction in following procedures to complete customer services requests, organizing and documenting information, reviewing data for accuracy, and creating responses to challenges, you will love this position! The Customer Service Specialist is an entry level position in our insurance agency that works with our members to help them write business in our insurance programs (if you happen to be an experienced insurance CSR, we want to talk to you too). We welcome the opportunity to invest in your training and development to help you grow with us. Plus, we have a cool Salesforce based technology platform to work in!

Salary Range: $37,500.00 - $40,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Work from Home

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Hands on Training

Mon-Fri Schedule

Retirement Plan

Evenings Off

Flexible Schedule

• At least 1 year of professional office experience.
• Associates degree preferred.
• Experience in the insurance industry is a bonus.
• Ability to participate in insurance pre-licensing class and attain appropriate insurance license.
• Because ‘team’ is everything, attitude is everything. You must approach work with a positive can-do attitude, be interested in and able to learn and work well with others.

• Working within established procedures, help members underwrite, submit, service and write insurance policies for their clients.
• Review insurance applications for accuracy and input accurate information in our Salesforce based technology platform. Review correspondences for accuracy and ensure accounting transactions are correct.
• Build exceptional relationships based on fast, friendly, and accurate responses.
• Educate members on the insurance programs available and the systems they can utilize.

Big I New York (Big I NY) and its subsidiary IAAC represent over 1,700 independent insurance agencies and brokerages. Our mission is to champion independent insurance agents in all we do and provide the resources they need to be their best! We are a group of highly motivated, hard working, and creative individuals. We are looking for a dynamic person to join our fun, fast paced and team oriented organization.