Benjamin Smith-Farmers Insurance Agency
Customer Service Representative
Job Overview
Customer Service Representative (CSR) will be responsible for providing exceptional customer service to clients by handling inquiries, resolving issues, and supporting customers with their insurance needs. This role requires a deep understanding of the company's insurance products, policies, and procedures, as well as the ability to communicate effectively with customers and other team members.
Come work for a top 1% national Farmers Insurance Agency.
$50,000 Base salary plus benefits and commissions!
Salary Range: $50,000.00 - $75,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Requirements
High school diploma or equivalent; some college or related certifications preferred.
Experience: Previous experience in customer service, preferably in the insurance industry, is a plus.
Skills:
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple tasks and prioritize effectively.
Proficiency in using CRM software and other computer applications.
Knowledge of insurance policies, products, and terminology is advantageous.
Personal Attributes:
Customer-focused with a positive attitude.
Empathetic and patient in dealing with customers.
Ability to work independently and as part of a team.
Responsibilities
Customer Interaction: Respond to customer inquiries via phone, email, or chat in a prompt and professional manner.
Policy Management: Assist customers with policy information, coverage options, and billing inquiries.
Claims Support: Guide customers through the claims process, providing information on documentation requirements, and following up on claim statuses.
Problem Resolution: Resolve customer complaints and issues efficiently, ensuring customer satisfaction and retention.
Documentation: Maintain accurate records of customer interactions, transactions, and feedback in the company's CRM system.
Product Knowledge: Stay informed about the company's insurance products, services, and any regulatory changes that may affect customers.
Cross-Selling: Identify opportunities to recommend additional products or services that meet customer needs.
Team Collaboration: Work closely with underwriters, claims adjusters, and other departments to resolve customer issues and improve service delivery.
Compliance: Adhere to all company policies, procedures, and regulatory requirements in handling customer information and transactions.