Barrera Insurance Agency
Farmers Insurance Customer Service Representative
Job Overview
Join Barrera Insurance Agency, a reputable insurance agency specializing in Farmers Insurance. We are dedicated to providing exceptional customer service to our clients in Scottsdale, Arizona, and the surrounding areas. As a Farmers Insurance Customer Service Representative, you will play a crucial role in ensuring client satisfaction and building long-term relationships.
In this position, you will be responsible for handling incoming calls, addressing client inquiries, and providing personalized solutions. From policy inquiries to claims assistance, you will be the primary point of contact for our valued clients. Your ability to effectively communicate, understand client needs, and provide prompt, accurate information will contribute to our agency's success.
We believe in investing in our team members' growth and success. You will have access to ongoing training and development opportunities to enhance your insurance knowledge and customer service skills. As a member of our team, you will enjoy a supportive work environment that fosters collaboration and encourages professional growth.
If you are a dedicated, customer-oriented individual with strong communication skills and a passion for providing outstanding service, Barrera Insurance Agency welcomes you to apply for this exciting opportunity.
Salary Range: $35,000.00 - $55,000.00 per year
Benefits
Annual Base Salary + Commission
Mon-Fri Schedule
Evenings Off
Career Growth Opportunities
Flexible Schedule
Requirements
- High school diploma or equivalent
- Previous experience in customer service or a related field is preferred
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Detail-oriented with good organizational skills
- Ability to work effectively in a fast-paced environment
- Proficient in basic computer applications
Responsibilities
- Handle incoming calls from clients, providing prompt and courteous assistance
- Address client inquiries regarding policies, coverage, and claims
- Provide accurate and personalized solutions based on client needs
- Process policy changes and updates
- Collaborate with the sales team to cross-sell and upsell insurance products
- Maintain client records and documentation accurately
- Follow up with clients to ensure satisfaction and address any concerns