Job Title: Sales & Service Concierge

Department: Sales Department

Reports to: General Sales Manager

Classification: Full Time

Schedule: Monday-Friday

Location: Bloomington, IL

Compensation:

This position is paid on a commission-based pay plan, including a guaranteed salary of $300 per week, along with a $300 weekly draw against commission. The guaranteed salary is paid as a regular paycheck bi-weekly. Bonuses and commissions earned are paid out in a commission check the following month. With a strong opportunity to generate leads directly from the service drive, high performers have significant earning potential.

Job Description

The Sales & Service Concierge will work closely with both the Sales and Service teams and is expected to understand and embody the values of Barker Motor Company. As a primary point of contact in the service lane, they must represent the dealership with professionalism, integrity, and a commitment to excellent service.

This role is focused on engaging customers who are already visiting the dealership for service, identifying opportunities for vehicle upgrades, and creating a seamless transition from service to sales when appropriate. The goal is to provide a helpful, pressure-free experience while uncovering opportunities to assist customers with trading or upgrading their current vehicle.

They must embrace the mission and vision of Barker Motor Company and bring them to life by creating a buying experience that is transparent, customer-focused, and value-driven. They are expected to be proactive, personable, and highly engaged throughout the day in the service drive.

The Sales & Service Concierge will report to and work closely with the Sales Manager, using their skills in the following areas:

Major Responsibilities and Activities:

• Greet and engage customers in the service lane in a friendly and professional manner.
• Review customer vehicles and ownership situations to identify trade or upgrade opportunities.
• Start conversations with service customers about current market values, equity positions, and upgrade options.
• Present trade-in opportunities and connect interested customers with a Sales Consultant or Sales Manager.
• Work closely with Service Advisors to identify customers who may benefit from upgrading instead of repairing.
• Maintain a strong understanding of current inventory, incentives, and manufacturer programs.
• Assist in appraising vehicles and gathering customer information to support the sales process.
• Log all interactions and opportunities in the CRM accurately and consistently.
• Follow up with service customers who showed interest but did not immediately convert.
• Help create a smooth and positive transition from service to sales.
• Maintain a professional presence in the service drive at all times, ensuring customers feel welcomed and assisted.
• Participate in ongoing training and team meetings.
• Achieve monthly goals related to appointments, opportunities created, and units sold.
• Perform other duties as needed or assigned by the Sales Manager.

Works Directly With:

Sales Manager

Sales Consultants

Finance & Insurance (F&I) Team

Service Department

BDC / Internet Team

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Salary Range: $50,000.00 - $120,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Sick Time Off

5 Day Work Week

While performing the duties of this job, the employee is regularly required to walk the lot, sit or stand for extended periods, talk, hear, use hands to write and operate a computer or phone. Must be able to occasionally lift or move up to 35 pounds. Specific vision abilities required include close vision, distance vision, and the ability to adjust focus. Must have a valid driver’s license and the ability to safely operate vehicles for customer test drives or inventory management.

Greet and engage customers in the service lane in a friendly and professional manner.

Review customer vehicles and ownership situations to identify trade or upgrade opportunities.

Start conversations with service customers about current market values, equity positions, and upgrade options.

Present trade-in opportunities and connect interested customers with a Sales Consultant or Sales Manager.

Work closely with Service Advisors to identify customers who may benefit from upgrading instead of repairing.

Maintain a strong understanding of current inventory, incentives, and manufacturer programs.

Assist in appraising vehicles and gathering customer information to support the sales process.

Log all interactions and opportunities in the CRM accurately and consistently.

Follow up with service customers who showed interest but did not immediately convert.

Help create a smooth and positive transition from service to sales.

Maintain a professional presence in the service drive at all times, ensuring customers feel welcomed and assisted.

Participate in ongoing training and team meetings.

Achieve monthly goals related to appointments, opportunities created, and units sold.

Perform other duties as needed or assigned by the Sales Manager.

Barker Motor Company is a renowned automotive leader dedicated to innovation and customer satisfaction. We foster a collaborative and supportive environment where every team member is valued. Join our dynamic team and drive your career forward with us!

Why You Will Love Working at Barker Motor Company

Barker Motor Company is where tradition meets opportunity. Since 1935, we have built our reputation in Central Illinois by delivering quality vehicles, honest service, and a customer experience that keeps people coming back for generations.

Today, Barker is moving into an exciting new chapter. We are modernizing our operations, growing our team, and investing in people who want to make an impact. Whether you are just starting out or looking to grow your automotive career, you will find a place here where your ideas matter, your growth is supported, and your work is recognized.

We offer more than a job. At Barker, you will have the chance to learn from experienced professionals, work with industry-leading brands like GMC, Cadillac, Buick, and Chevrolet, and be part of a team that values collaboration and results. Our history proves we know how to stand the test of time. Our future will be shaped by people like you.

About Barker Motor Company

Barker Motor Company began in 1935 when Alden F. Barker II opened an Oldsmobile dealership in Bloomington, Illinois. In 1945, the dealership moved to North Lee Street, and in 1956, Alden’s sons Al and Bill took over. Over the decades, Barker expanded by adding the Cadillac franchise in 1978, the GMC franchise in 1994, and the Chevrolet franchise in Lexington in 2004.

In 1999, the dealership was purchased by Dan Traeger and Tim Johnson, and Barker continued to grow. By 2011, GM awarded Barker the Buick franchise. In 2012, we opened a new showroom and service facility designed to make the customer experience even better, complete with comfortable waiting areas, free coffee and snacks, and a play area for kids.

Barker has earned recognition such as the Buick Mark of Excellence Award for our dedication to customer satisfaction. We are proud of our 90-year history and remain committed to providing the highest quality vehicles and service in Central Illinois. With two locations in Bloomington and Lexington, we are here to serve our community, support our employees, and lead the way in the automotive industry.