Department: Service Department

Reports To: Service Manager

Classification: Full-Time

Schedule: Monday–Friday

Job Description

The Service Advisor serves as the primary point of contact between customers and the Service Department. This role is responsible for delivering a professional, transparent, and trustworthy service experience while ensuring vehicles are properly maintained and repaired according to manufacturer and dealership standards.

As a key representative of Barker Motor Company, the Service Advisor is expected to uphold the company’s high standards of customer care, communication, and integrity. This position requires strong interpersonal skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

The Service Advisor must embrace the mission and vision of Barker Motor Company and bring those values to life through clear communication, accurate service recommendations, and consistent follow-through. Their work directly impacts customer safety, satisfaction, and long-term loyalty.

The Service Advisor reports to the Service Manager and performs the following duties:

Key Responsibilities

Customer Experience & Communication

• Greet customers promptly and professionally upon arrival
• Listen carefully to customer concerns and accurately document vehicle issues
• Explain recommended services and repairs in a clear, honest, and understandable manner
• Obtain proper authorization before proceeding with repairs
• Provide regular updates to customers regarding vehicle status, timelines, and costs

Service Department Coordination

• Open and close repair orders accurately and efficiently
• Coordinate with technicians to ensure proper diagnosis, repair prioritization, and completion
• Review completed work for accuracy and quality before vehicle delivery
• Schedule service appointments and manage workflow to support department efficiency

Sales & Documentation

• Recommend manufacturer-required maintenance and dealership-approved services based on vehicle needs
• Accurately document all customer interactions, authorizations, and service recommendations
• Ensure all repair orders, invoices, and related documentation are complete and compliant

General Responsibilities

• Maintain a clean, organized, and professional service drive and advisor work area
• Follow all dealership policies, safety procedures, and manufacturer guidelines
• Support team goals and assist with other duties as assigned by the Service Manager

Works Directly With

Service Manager

Service Advisors

Service Technicians

Parts Department

Customers

Requirements

While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear, and use hands to operate computers, phones, and office equipment. The employee must be able to work in a service drive and shop environment with exposure to vehicle noise, fumes, and varying temperatures.

Strong communication and organizational skills are required, along with basic computer proficiency and the ability to learn dealership management systems. Prior automotive service experience is preferred but not required.

A valid driver’s license is required, along with the ability to safely operate customer and dealership vehicles as needed.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. Employees may be required to perform duties outside of their normal responsibilities as business needs require.

Salary Range: $50,000.00 - $65,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Hands on Training

Mon-Fri Schedule

Sick Time

While performing the duties of this job, the employee is regularly required to stand, walk, sit, talk, hear, and use hands to operate computers, phones, and office equipment. The employee must be able to work in a service drive and shop environment with exposure to vehicle noise, fumes, and varying temperatures.

Strong communication and organizational skills are required, along with basic computer proficiency and the ability to learn dealership management systems. Prior automotive service experience is preferred but not required.

A valid driver’s license is required, along with the ability to safely operate customer and dealership vehicles as needed.

Customer Experience & Communication

• Greet customers promptly and professionally upon arrival
• Listen carefully to customer concerns and accurately document vehicle issues
• Explain recommended services and repairs in a clear, honest, and understandable manner
• Obtain proper authorization before proceeding with repairs
• Provide regular updates to customers regarding vehicle status, timelines, and costs

Service Department Coordination

• Open and close repair orders accurately and efficiently
• Coordinate with technicians to ensure proper diagnosis, repair prioritization, and completion
• Review completed work for accuracy and quality before vehicle delivery
• Schedule service appointments and manage workflow to support department efficiency

Sales & Documentation

• Recommend manufacturer-required maintenance and dealership-approved services based on vehicle needs
• Accurately document all customer interactions, authorizations, and service recommendations
• Ensure all repair orders, invoices, and related documentation are complete and compliant

General Responsibilities

• Maintain a clean, organized, and professional service drive and advisor work area
• Follow all dealership policies, safety procedures, and manufacturer guidelines
• Support team goals and assist with other duties as assigned by the Service Manager

Barker Motor Company is a renowned automotive leader dedicated to innovation and customer satisfaction. We foster a collaborative and supportive environment where every team member is valued. Join our dynamic team and drive your career forward with us!

Why You Will Love Working at Barker Motor Company

Barker Motor Company is where tradition meets opportunity. Since 1935, we have built our reputation in Central Illinois by delivering quality vehicles, honest service, and a customer experience that keeps people coming back for generations.

Today, Barker is moving into an exciting new chapter. We are modernizing our operations, growing our team, and investing in people who want to make an impact. Whether you are just starting out or looking to grow your automotive career, you will find a place here where your ideas matter, your growth is supported, and your work is recognized.

We offer more than a job. At Barker, you will have the chance to learn from experienced professionals, work with industry-leading brands like GMC, Cadillac, Buick, and Chevrolet, and be part of a team that values collaboration and results. Our history proves we know how to stand the test of time. Our future will be shaped by people like you.

About Barker Motor Company

Barker Motor Company began in 1935 when Alden F. Barker II opened an Oldsmobile dealership in Bloomington, Illinois. In 1945, the dealership moved to North Lee Street, and in 1956, Alden’s sons Al and Bill took over. Over the decades, Barker expanded by adding the Cadillac franchise in 1978, the GMC franchise in 1994, and the Chevrolet franchise in Lexington in 2004.

In 1999, the dealership was purchased by Dan Traeger and Tim Johnson, and Barker continued to grow. By 2011, GM awarded Barker the Buick franchise. In 2012, we opened a new showroom and service facility designed to make the customer experience even better, complete with comfortable waiting areas, free coffee and snacks, and a play area for kids.

Barker has earned recognition such as the Buick Mark of Excellence Award for our dedication to customer satisfaction. We are proud of our 90-year history and remain committed to providing the highest quality vehicles and service in Central Illinois. With two locations in Bloomington and Lexington, we are here to serve our community, support our employees, and lead the way in the automotive industry.