Since 1999, the Barbara Hall Agency has been a trusted partner for families and businesses across Ohio and Indiana, providing comprehensive insurance solutions tailored to their needs. Under the leadership of Barbara Hall, an All Lines insurance advisor since 1990, our agency has built a reputation for personalized service, adaptability, and unwavering commitment to client satisfaction. From helping families through life’s challenges to celebrating their milestones, we take pride in fostering lasting relationships and guiding our clients every step of the way.

We are seeking a Licensed Insurance Customer Service Representative to join our team and deliver exceptional client experiences. This role involves managing customer interactions, monitoring client needs, and supporting long-term relationships. With a competitive compensation package of $30,000 to $45,000 per year, which includes a base salary, commission, and bonus opportunities, you’ll thrive in a fast-paced, collaborative, and supportive environment. Career progression is a priority, and we are committed to helping you grow personally and professionally as you master your role and prepare for new challenges.

Apply Today to take the next step in your professional journey and become part of a team that feels like family!

Salary Range: $30,000.00 - $45,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Weekends Off

• Valid Property & Casualty Insurance License (required); Life Insurance license is a plus.
• Strong verbal and written communication skills to effectively explain policies and engage with clients.
• Proven ability to build and maintain meaningful client relationships.
• Excellent attention to detail to manage policies and customer data with accuracy.
• Proactive mindset with problem-solving skills to resolve client issues efficiently.

• Manage and monitor multiple customer touchpoints to foster long-term relationships throughout the customer lifecycle.
• Oversee the onboarding process for new and transfer customers, ensuring a smooth transition.
• Assist the agency owner in achieving customer loyalty and satisfaction goals.
• Partner with the agency owner to develop strategies that educate and set customer expectations.
• Identify and communicate cross-selling opportunities discovered through customer interactions or data analysis.
• Initiate and adopt best practices for positive customer interactions through consistent, proactive communication.

Barbara Hall Agency has been educating and protecting consumers & businesses since 1999. With a focus on professionalism and expertise, we are committed to providing Exceptional insurance services. Join our team to contribute to our mission of empowering clients with tailored insurance solutions and excellent customer service.