Be mentored by the best! We're a successful and established company that cares about our employees and clients. We are looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests.

Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need. If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!

Salary Range: $40,000.00 - $50,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

• Personal lines P&C license
• Possess an upbeat, positive, and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Strong communication skills, both oral and written.
• Great Customer Service Skills.
• Driven and goal-oriented individual.
• Knowledge of computer software packages including Microsoft Office (Word, Excel, Outlook)

• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Process customer policy change requests.
• Take premium payments from customers.
• Follow up with customers to assure satisfaction, respond to queries, offer additional insurance protection, and solve or refer problems.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Present and explain insurance policy options based upon prospective client needs and their personal goals.
• Provide customers with additional information about new products and services.

Founded in 1981 by Roger Downs, our Agency has a long history of serving individuals, families, and businesses in our community, first as an exclusive Agency representing a national carrier and now as an independent broker representing multiple carriers. Baldo-Downs Insurance was established in 2013 when Roger retired and Stephen Baldo-Downs took over as Agency principal. Our Agency prides itself on learning and understanding the needs of each client and then tailoring an insurance package to provide the right protection to meet those needs. We offer a full array of Personal Lines and Commercial Lines Insurance and work with multiple carriers to make sure our clients are receiving superior protection at a fair price. We are here to serve the needs of our clients when they need us the most and we provide hands on assistance during the claims process. We value the relationships we have with our clients, and we consider it a privilege to be their trusted insurance advisors.