Join a company that cares about their employees and they prove it with their profit-sharing plan! If you are you looking for an opportunity to put your skills to better use, consider us!

If you have proven customer service experience and strong communication skills in another industry and are ready to learn and grow, we can teach you everything you need to know about insurance. We are searching for a positive, enthusiastic individual to join our outstanding team as a full-time Customer Service Representative. You will be using your professional demeanor, willingness to learn, and excellent communication skills to service new and existing accounts to achieve agency goals and service standards.

Salary Range: $16.00 - $18.00 per hour

Benefits

Compensation based on experience.

Profit sharing

401K Plan

Pay incentives.

Medical Benefit contribution

Paid time off

• Possess an upbeat, positive and enthusiastic attitude.
• Proficiency to multi-task, follow-thru and follow-up.
• Follow through and exceed current and prospective client expectations.
• Bilingual, fluent in both English and Spanish is required.
• Strong communication skills, both oral and written.
• Previous work experience in sales, marketing, promotions or telemarketing.
• Willing to study and pass licensing exam for a Property & Casualty insurance license.

• Be outstanding at relationship building.
• Respond to all service inquiries and sales requests within a specified timeframe.
• Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.
• Presents and explains insurance policy options based upon prospective client needs and their personal goals.
• Provide customers with additional information about new products and services.

Founded in 1981 by Roger Downs, our Agency has a long history of serving individuals, families, and businesses in our community, first as an exclusive Agency representing a national carrier and now as an independent broker representing multiple carriers. Baldo-Downs Insurance was established in 2013 when Roger retired and Stephen Baldo-Downs took over as Agency principal. Our Agency prides itself on learning and understanding the needs of each client and then tailoring an insurance package to provide the right protection to meet those needs. We offer a full array of Personal Lines and Commercial Lines Insurance and work with multiple carriers to make sure our clients are receiving superior protection at a fair price. We are here to serve the needs of our clients when they need us the most and we provide hands on assistance during the claims process. We value the relationships we have with our clients, and we consider it a privilege to be their trusted insurance advisors.