Baker-Harris Insurance Agency, Inc. has been a trusted name in insurance for over 80 years, proudly serving individuals, families, and businesses in Tallahassee and the surrounding areas. As a locally owned and operated independent agency, we are committed to providing personalized, expert service—when you call us, you speak to a real person, not a machine. Our team is made up of experienced professionals who take pride in creating a welcoming, supportive environment for both our clients and employees. With excellent benefits, a great location, and strong professional relationships, our agency is the perfect place to build a fulfilling career.

We are looking for a Licensed Insurance Customer Service Representative to provide top-tier client support, policy guidance, and claims assistance. In this role, you will work closely with clients to answer coverage questions, process policy changes, and assist with claims while maintaining a high level of professionalism and accuracy. Compensation includes a competitive base salary with opportunities for performance-based bonuses. With our commitment to employee growth and advancement, there is potential to progress into a management role for those who demonstrate value and leadership within the agency. If you are passionate about helping clients, problem-solving, and working in a team-oriented environment, apply today and become part of a company that values your expertise!

Salary Range: $37,440.00 - $52,000.00 per year

Benefits

Annual Base Salary + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth Opportunities

• Licensing: Minimum 4-40 license, with preference for 2-20
• Technology proficiency: Windows OS, Outlook, Word, Adobe, Internet Explorer/Google Chrome.
• Experience with an agency management system (Applied TAM preferred).
• High school diploma or equivalent required; college degree a bonus but not mandatory.
• Excellent communication skills, a pleasant personality, and the ability to work well in a team environment.

• Provide customer support via phone, email, and in-office appointments.
• Answer complex policy and coverage questions, ensuring clients understand their options.
• Process coverage change requests and offer expert coverage guidance.
• Handle billing inquiries, payment processing, and proof of insurance requests with efficiency.
• Maintain accurate client records by documenting all required information and updates.
• Gather information from clients to prepare accurate quotes and applications.

Baker-Harris Insurance Agency, Inc., voted Tallahassee's 2024 "Best Insurance Agency," is a dynamic independent agency providing comprehensive personal and commercial insurance solutions. Our energetic team of professionals is dedicated to delivering unparalleled service, expert guidance, and the best rates, treating every client like family. Join us in a thriving environment committed to excellence and client satisfaction!