Join B&K Luxury Estates, a premier name in the world of high-end real estate, as we welcome enthusiastic individuals to be part of our team in New York, New York. Situated in the heart of the city that never sleeps, B&K provides an engaging work environment with a commitment to excellent service and customer satisfaction. As a Call Center Agent, you'll be the voice that represents our esteemed agency, connecting with clients and addressing their inquiries with warmth and professionalism. We prioritize a positive work atmosphere and are dedicated to fostering exceptional customer interaction. Working on-site ensures that you are deeply integrated with the dynamics of our vibrant team. If you have a passion for helping others and thrive in a dynamic, client-focused setting, we'd love to hear from you. Embark on a rewarding career with opportunities for growth at B&K Luxury Estates.
Salary Range: $48,000.00 - $55,000.00 per year
Annual Base Salary Based on Experience
Health Insurance
Mon-Fri Schedule
Experience: Previous experience in a call center or customer service role is preferred.
Communication Skills: Excellent verbal communication skills with a friendly and clear speaking voice.
Customer Focused: Strong ability to empathize with and prioritize customer needs.
Problem-Solving: Proven ability to troubleshoot issues and provide effective solutions.
Multitasking: Capable of managing multiple incoming calls and tasks efficiently.
Technical Proficiency: Familiarity with customer service software, CRMs, and phone systems.
Availability: Willingness to work evening or weekend hours if required and be present on-site daily.
Team Collaboration: Ability to work well in a team-oriented environment.
Handle inbound and outbound calls with efficiency and professionalism, providing top-notch customer support.
Address customer queries and concerns in a positive manner, ensuring satisfaction and swift resolution.
Document interactions accurately in the customer relationship management (CRM) system.
Provide information about B&K Luxury Estates' offerings, guiding customers to make informed decisions.
Maintain up-to-date knowledge on company policies, procedures, and promotions.
Collaborate with team members to achieve the goals of the call center.
Assist in training new team members by sharing knowledge and strategies for effective call handling.