Welcome to B&K Luxury Estates, where excellence in customer service is our hallmark. Situated in the vibrant hub of Beverly Hills, California, our company is dedicated to providing unparalleled assistance to our esteemed clientele. We are seeking an enthusiastic Customer Service Assistant to join our team, working on-site to deliver top-notch service and support. As the first point of contact, you will have the opportunity to showcase your communication skills and positive demeanor. Your role is pivotal in ensuring client satisfaction, handling inquiries with finesse, and making each interaction memorable. If you're passionate about making a difference and want to be part of a prestigious firm that values customer-centricity, this role is perfect for you. Step into a fulfilling career, where your talents are recognized and your contributions celebrated. At B&K Luxury Estates, we're not just about properties; we're about people and partnerships.
Salary Range: $48,000.00 - $53,000.00 per year
Annual Base Salary Based on Experience
Health Insurance
Mon-Fri Schedule
Education: High school diploma or equivalent required; an associate's or bachelor's degree in business or a related field is a plus.
Experience: Prior experience in a customer service or call center role, particularly in the luxury real estate market, is advantageous.
Communication Skills: Excellent verbal and written communication abilities with a positive and engaging tone.
Customer-Focused: A strong passion for delivering excellent customer service and enhancing client satisfaction.
Problem Solving: Solid capacity to assess and resolve customer inquiries effectively.
Adaptability: Ability to thrive in a fast-paced environment and handle multiple inquiries efficiently.
Technology: Proficiency in Microsoft Office and experience with customer relationship management (CRM) software.
Team Player: Ability to collaborate with colleagues and contribute to a supportive team culture.
Professional Presence: A polished and confident demeanor when interacting with clients.
Customer Interaction: Handle inbound calls and chat inquiries, providing top-quality assistance and resolving customer concerns efficiently.
Issue Resolution: Troubleshoot and resolve customer issues or escalate them to the appropriate department as necessary.
Information Management: Accurately input customer data and interaction details into the CRM system.
Product Knowledge: Maintain up-to-date knowledge of B&K Luxury Estates' offerings to provide accurate information to customers.
Feedback Gathering: Collect and document customer feedback to contribute to service improvement initiatives.
Team Collaboration: Work closely with team members to share insights and solve complex issues effectively.