At B&K Luxury Estates, we pride ourselves on delivering exceptional customer experiences as a cornerstone of our prestigious real estate services. Located in the vibrant city of Phoenix, Arizona, we are seeking a dedicated Call Center Representative to join our dynamic team. Our call center is the heartbeat of customer interactions, where professionalism and a positive attitude make all the difference. As a Call Center Representative, you will serve as the primary contact for our valued clients, addressing their inquiries, providing insightful information, and ensuring their satisfaction. Your role is pivotal in maintaining our reputation for excellence and client satisfaction. This position offers a unique opportunity to enhance your communication skills and be part of a supportive and engaging environment where every call is a chance to make lasting impressions. If you're enthusiastic about being the first line of contact with our esteemed clients and possess a passion for exceptional customer service, B&K Luxury Estates is the perfect place for you.

Salary Range: $54,000.00 - $60,000.00 per year

Benefits

Annual Base Salary Based on Experience

Health Insurance

Mon-Fri Schedule

Education: High school diploma or equivalent is required.

Experience: Previous experience in a call center or customer service role is preferred.

Communication: Excellent verbal communication skills and a pleasant telephone demeanor.

Problem-Solving: Strong ability to identify customer issues and provide effective solutions.

Flexibility: Willingness to work various shifts, including evenings and weekends.

Technologically Proficient: Comfortable using call center software and basic computer applications.

Interpersonal Skills: Ability to work well in a team and maintain a positive attitude under pressure.

Detail-Oriented: Strong attention to detail to ensure accurate data entry and call handling.

Customer Engagement: Manage incoming calls in a friendly, professional manner, actively listening to understand callers' needs and concerns.

Problem Resolution: Address customer inquiries and complaints efficiently, providing clear and accurate information and offering solutions.

Data Management: Accurately document all call information according to standard operating procedures.

Product Promotion: Provide information about B&K Luxury Estates services, enhancing the customer's understanding and encouraging utilization.

Team Collaboration: Work closely with team members to meet service demand and customer satisfaction goals.