Welcome to B&K Luxury Estates, a prestigious name in the real estate industry, nestled in the heart of New York City. As we continue to expand our horizons, we are thrilled to invite passionate individuals to join our team as a Customer Service Representative. This position is crucial in ensuring our clients receive the highest level of care and attention they deserve. At B&K Luxury Estates, we pride ourselves on creating a thriving and inviting work environment where each team member feels valued and empowered.
As a Customer Service Representative, you will be the first point of contact for our esteemed clients, providing them with unparalleled service excellence. Our vibrant office setting in the bustling city that never sleeps offers an energetic and dynamic atmosphere. We focus on maintaining a positive and engaging workplace culture that fosters growth, teamwork, and enhanced skill development. If you are excited about helping others, possess excellent communication skills, and are eager to make a difference, we encourage you to apply and embark on this rewarding journey with us.
Salary Range: $46,000.00 - $51,500.00 per year
Annual Base Salary Based on Experience
Life Insurance
Mon-Fri Schedule
Communication Skills: Excellent verbal and written communication skills to interact effectively with clients.
Problem-Solving Skills: Strong ability to handle customer inquiries and resolve issues efficiently.
Customer-Oriented: Passionate about delivering exemplary service and ensuring client satisfaction.
Time Management: Ability to multitask and manage time effectively in a fast-paced environment.
Team Player: Strong collaborative skills that contribute to a positive team environment.
Technological Skills: Proficient in using customer relationship management (CRM) software and other online communication tools.
Availability: Flexibility to work weekends and holidays, as required.
Customer Interaction: Serve as the first point of contact for clients, addressing inquiries and providing comprehensive solutions.
Appointment Management: Schedule and confirm customer appointments, ensuring all details are accurately logged.
Problem Resolution: Proactively address customer concerns by identifying issues and offering effective solutions.
Communication: Maintain a positive and professional demeanor during all interactions, both verbally and in writing.
Feedback Collection: Gather customer feedback actively and relay it to management for service improvements.
Information Management: Keep detailed records of customer interactions, transactions, comments, and complaints.