Welcome to B&K Luxury Estates, a premier real estate firm renowned for its exceptional dedication to client satisfaction and a vibrant team environment. We are thrilled to invite applications for the role of Call Center Representative based in Cleveland, Ohio. Our team prides itself on creating a positive and inviting atmosphere where every employee feels valued and empowered to deliver top-notch customer service. Situated right in the heart of Cleveland, our office is buzzing with opportunities to interact directly with clients, offering a welcoming environment for professional growth and client engagement. As a Call Center Representative, you will be the heartbeat of our client interactions, embodying the essence of our brand and the values we hold dear. Join us and become a part of a team that thrives on positivity, collaboration, and outstanding service. We are eager to welcome you on board as we continue to craft memorable experiences for our clients together.
Salary Range: $46,000.00 - $53,000.00 per year
Annual Base Salary Based on Experience
Health Insurance
Mon-Fri Schedule
Experience: Minimum of 1-2 years in a call center or customer service role.
Communication Skills: Excellent verbal communication skills, with a warm and approachable tone.
Problem-Solving: Strong ability to think on your feet and handle challenges calmly and efficiently.
Customer Focus: Passionate about delivering exceptional customer service and creating positive experiences.
Adaptability: Ability to adapt quickly to new technologies and processes in a fast-paced environment.
Team Spirit: Collaborative nature with a desire to contribute positively to team goals and environment.
Tech-Savvy: Proficiency in using call center software, CRMs, and basic computer applications.
Work Schedule: Flexibility to work various shifts, including evenings and weekends as required.
Customer Interaction: Professionally handle inbound calls, providing a positive and inviting experience while resolving customer queries and concerns.
Problem Solving: Address customer issues efficiently, providing prompt resolutions and ensuring customer satisfaction.
Data Entry: Accurately input customer information and transaction details into the system, maintaining up-to-date records.
Product Knowledge: Develop a strong understanding of B&K Luxury Estates' offerings to provide accurate information and guidance to callers.
Upselling & Cross-Selling: Identify opportunities to promote additional services or products that may benefit the caller, enhancing customer value.
Feedback & Reporting: Collect customer feedback during interactions and report notable trends or issues to the supervisor for further review.