Join B&K Luxury Estates, a leader in the real estate industry renowned for offering exceptional properties and unparalleled client service. Located in the vibrant city of Phoenix, Arizona, we are seeking a dedicated and passionate Customer Service Representative who thrives in a face-to-face, dynamic environment. As a valued member of our team, you will play a critical role in delivering top-notch service, ensuring each client interaction reflects our commitment to excellence. Our company prides itself on fostering a welcoming and supportive workplace where your growth and achievements are celebrated. If you are an enthusiastic individual with a knack for problem-solving and a genuine desire to help others, this opportunity is perfect for you. We are inviting applications from candidates who are eager to make a meaningful impact and grow within a company that values positivity and innovation. Become a part of B&K Luxury Estates and contribute to a culture that prioritizes client satisfaction and exceptional service delivery.

Salary Range: $52,000.00 - $62,000.00 per year

Benefits

Annual Base Salary + Commission

Paid Time Off (PTO)

Health Insurance

Evenings Off

Experience: Previous experience in a customer service or call center environment is required.

Communication Skills: Excellent speaking and listening skills are necessary for effective client engagement.

Problem-solving: Ability to promptly resolve customer issues and concerns.

Customer-centric: A strong commitment to delivering exceptional service and customer satisfaction.

Technical Prowess: Familiarity with customer service software and phone systems.

Teamwork: Proven ability to work well in a collaborative environment.

Location: Must be able to work on-site in Phoenix, Arizona.

Client Interaction: Provide courteous and efficient service to customers inquiring about our luxury estates.

Problem Solving: Address and resolve customer issues or concerns promptly.

Information Dissemination: Furnish clients with information regarding property listings, viewings, and availability.

Feedback Collection: Gather feedback to improve the customer service experience and escalate issues as necessary.

Data Entry: Accurately update customer information in our system after each interaction.

Team Collaboration: Work closely with other departments to ensure a seamless customer experience and accurate information flow.