Aurora National Insurance
Customer Service Account Manager
Job Overview
Welcome to Coastline Insurance Agency, where we believe in building bright futures for our community right here in Homer, Alaska. We’re not just an insurance agency; we’re neighbors helping neighbors secure their peace of mind. Our team is built on trust, genuine care, and a deep understanding of what makes life in Alaska unique. We’re looking for a warm and dedicated Insurance Account Manager to join our close-knit family. In this role, you'll be the go-to person for our valued clients, providing them with personalized guidance and ensuring their insurance needs are perfectly met. You’ll have the opportunity to create meaningful connections, offer tailored advice, and truly make a difference in people's lives. If you have a knack for communication, a heart for service, and a desire to grow with a company that values its people and its community, we’d be thrilled to hear from you.
Salary Range: $55,000.00 - $65,000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Retirement Plan
Health Insurance
Requirements
Active Alaska Producer's License for Property & Casualty is sought but we do offer a training program if not licensed yet.
Proven experience in customer service or a client-facing role within the insurance industry.
Excellent interpersonal and communication abilities, both written and verbal.
A genuine passion for helping people and building lasting relationships.
Strong organizational skills and attention to detail.
Familiarity with insurance quoting software and CRM systems is a plus.
Responsibilities
Serve as the primary point of contact for a dedicated portfolio of insurance clients.
Proactively reach out to clients to review their current coverage, identify potential gaps, and recommend appropriate solutions.
Sell new policies, process policy changes, renewals, and endorsements accurately and efficiently.
Respond to client inquiries and resolve issues with empathy and a commitment to customer satisfaction.
Collaborate with underwriters and other internal teams to ensure seamless client service.
Stay informed about new insurance products, industry trends, and regulatory changes.