Angela Kulzer-Farmers Insurance Agency
Customer Service Representative
Job Overview
Are you looking to grow? So are we!
Angela Kulzer-Farmers Insurance Agency in NEW RICHMOND, Wisconsin, is looking for an enthusiastic, customer-driven, and knowledgeable person to join our team as a Full-Time Licensed Insurance Customer Service Representative. In this role you will provide exceptional customer service to our clients, addressing all of their insurance-related questions, concerns, and requests. Your positive attitude, rapport-building, and desire to help will make you the perfect fit for this role. We pride ourselves on our top-notch customer service and are looking for someone who has the skills to deliver an amazing experience while ensuring their clients have the coverage they need.
If you are ready to make a change in your life and are looking to join a company that cares about both our clients and you, apply today!
Salary Range:
Benefits
Flexible Schedule
Hands on Training
Mon-Fri Schedule
Retirement Plan
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Create relationships from a cold start.
Strong communication skills, both oral and written.
Previous work experience in sales, marketing, promotions or telemarketing.
Must have Property and Casualty License or if expired must be less than 12 months
Responsibilities
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Document each customer contact in eAgent.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Ask each customer for referrals and explain our referral program.
Treat each customer contact as a cross and up-sell opportunity including financial products.
Verify phone numbers, addresses and email addresses with each customer contact and update customer information.
Answer incoming phone calls on the first ring.
Return all phone messages promptly.
Prospecting and generating new businessthrough leads & referral sources.
Generating insurance quotes.
Provide exceptional customer service and support.