Join the American Family Insurance - Wayne Matthews Agency as a Customer Service Representative/Sales Assistant, where our mission is to deliver exceptional service and support to our valued clients in the vibrant city of Las Vegas, Nevada. We take pride in our welcoming, customer-focused approach, ensuring that every interaction leaves a positive, lasting impression. Located in one of the most exciting cities in the world, our office provides an inviting atmosphere where teamwork and enthusiasm are key. In this role, you'll have the opportunity to be the friendly face and guiding voice for our clients, assisting them with their insurance needs with a smile. Your contributions will be integral to our client's satisfaction and their continued trust in our agency. If you have a passion for helping people and a desire to work in a dynamic and supportive environment that fosters growth, we invite you to become a part of our team. Opportunity to become a licensed customer service representative for the right person.
Salary Range:
Hourly Base Salary Based on Experience
Mon-Fri Schedule
Hands on Training
Evenings Off
Career Growth Opportunities
Education: High school diploma or equivalent required.
Experience: Previous experience in customer service or sales assistance is preferred.
Communication: Strong verbal and written communication skills to effectively interact with clients and team members.
Customer Focused: A strong commitment to delivering excellent customer service.
Problem-Solving: Ability to address customer inquiries and issues professionally and efficiently.
Time Management: Exceptional organizational skills and ability to multitask in a fast-paced environment.
Team Player: Ability to work effectively within a team-oriented setting, collaborating and contributing positively.
Technical Skills: Proficiency in using computers, software applications, and the ability to learn new systems quickly.
Bi-lingual (Spanish)
Customer Interaction: Provide exceptional service to clients through in-person meetings and phone calls, ensuring their needs are met effectively.
Order Processing: Assist in processing customer orders and handling sales-related inquiries with accuracy and professionalism.
Issue Resolution: Address customer complaints and issues promptly, providing feasible solutions to ensure satisfaction.
Sales Assistance: Support the sales team by coordinating schedules, managing sales pipelines, and following up on leads.
Documentation: Maintain accurate records of customer interactions, transactions, and communications in our CRM system.
Feedback Handling: Collect and report customer feedback to the management team to improve service delivery and product offerings.
Continuous Improvement: Stay informed about company offerings, new products, and industry trends to provide knowledgeable responses to customers.