** Candidate Must Have an Active Property and Casualty and Life Insurance License To Be Considered **

American Family Insurance - Wayne Matthews Agency is dedicated to protecting dreams and delivering exceptional service. Since 1927, we've built a culture focused on customer care, innovation, and community impact. Join our passionate team committed to making a difference every day.

We are seeking a Bilingual Licensed Customer Service Representative fluent in English and Spanish to provide outstanding service and support to our valued clients. In this role, you'll handle policy management, claims assistance, and customer inquiries while ensuring seamless experiences for every customer. This position offers a base salary of $35,000–$45,000 per year, plus commission and bonus opportunities, with room for career growth as our agency expands.

If you’re passionate about helping others and want to grow your career in a supportive, dynamic environment, we’d love to hear from you. Apply today to become part of our team and help protect the dreams of our customers!

Salary Range: $35,000.00 - $45,000.00 per year

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Evenings Off

Weekends Off

• Bilingual proficiency in English and Spanish, with strong verbal and written communication skills.
• Active Property and Casualty and Life Insurance License with knowledge of insurance products, policies, and procedures.
• Proven customer service skills, focusing on empathy, patience, and problem-solving.
• High attention to detail and organizational skills for managing customer information and tasks.
• Proficiency in computer systems and software relevant to the insurance industry.
• Adaptability, professionalism, and the ability to collaborate effectively with a team.

• Provide outstanding bilingual customer support, resolving inquiries and offering solutions.
• Assist customers with policy changes, renewals, cancellations, and claims processes.
• Support sales by identifying leads, scheduling appointments, and quoting policies.
• Handle billing inquiries, process payments, and set up payment plans.
• Maintain accurate records of customer interactions and transactions.
• Communicate effectively with customers, team members, and departments to ensure seamless service.

Join the energetic team at American Family Insurance - Wayne Matthews Agency! We're a professional, community-focused insurance agency dedicated to protecting futures and building lasting relationships. Discover a dynamic environment where your contributions make a real impact, fostering growth and client success.