Amanda Tapia Farmers Insurance
Customer Service Representative
Job Overview
**MUST BE PROPERTY & CASUALTY LICENSED IN THE STATE OF TEXAS**
Join Amanda Tapia Farmers Insurance, a leading insurance agency that is dedicated to providing exceptional customer service and personalized insurance solutions.
As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and building long-term relationships. You will be the first point of contact for our clients, assisting them with inquiries, processing policy changes, and addressing their insurance needs. Your friendly and professional demeanor will contribute to the positive image of our agency and directly impact our customer retention.
Salary Range: $18.00 per year
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Flexible Schedule
Mon-Fri Schedule
Career Growth Opportunities
Requirements
Customer Service Skills: Strong interpersonal skills and the ability to communicate effectively with a diverse customer base.
Attention to Detail: Thorough and precise in handling customer information, policy changes, and documentation.
Insurance Knowledge: Basic understanding of insurance products and services, with a willingness to learn and expand knowledge in the field.
Organizational Skills: Ability to manage multiple tasks and prioritize workload effectively.
Professionalism: Maintaining a positive and inviting demeanor with customers and colleagues.
Responsibilities
Customer Assistance: Provide friendly and efficient assistance to customers, answering inquiries, resolving issues, and ensuring their insurance needs are met.
Policy Maintenance: Process policy changes, update customer information, and handle billing inquiries.
Claims Support: Assist customers in filing and tracking their insurance claims, providing guidance and support throughout the process.
Policy Reviews: Conduct regular policy reviews to identify gaps in coverage and recommend appropriate insurance products.
Documentation and Record Keeping: Maintain accurate customer records and documentation in accordance with agency guidelines and industry regulations.