Welcome to Alongi Santas Moss Insurance Agency, where we believe in building lasting relationships within our Beloit, Wisconsin community. We're not just an insurance agency; we're your neighbors, dedicated to providing peace of mind through exceptional service. We're looking for a bright, friendly individual to join our team as an Insurance Personal Lines Customer Service Representative. In this role, you'll be the welcoming voice and helpful hand for our clients, making sure their experience with us is positive and reassuring. You'll answer questions, help with policy adjustments, and generally be the go-to person for their insurance needs. If you have a knack for making people feel heard and valued, and you enjoy being part of a supportive local business, we’d be thrilled to have you consider becoming a key part of our agency.

Salary Range: $40,000.00 - $45,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Hands on Training

Team Environment

High school diploma or equivalent required.

Previous customer service or administrative experience is a plus.

Excellent verbal and written communication skills.

Proficiency in basic computer applications, including email and internet use.

A friendly, patient, and helpful demeanor.

Ability to multitask and manage time effectively.

Serve as the first point of contact for clients seeking assistance with their insurance policies.

Answer phone calls and emails promptly and professionally.

Address client inquiries regarding policy details, billing, and coverage with clarity.

Assist clients with processing policy changes, endorsements, and renewals.

Help clients submit claims and provide guidance on the next steps.

Maintain accurate and organized client records in our system.

Collaborate with our insurance agents to ensure seamless client support.

At Alongi Santas Moss Insurance Agency, we are dedicated to providing exceptional insurance solutions that meet the diverse needs of our clients. With a professional and welcoming atmosphere, our team fosters trust and transparency in every interaction. We prioritize building lasting relationships while delivering personalized coverage options in an ever-evolving industry. Join us as we strive to ensure our clients' peace of mind, and be part of a supportive culture where your growth is our commitment.

At Alongi Santas Moss Insurance Agency, we prioritize people over policies. Join a dynamic team that thrives on innovation, collaboration, and a passion for serving our clients. Our commitment to excellence drives us to empower our employees through continuous learning and career growth. With a vibrant office culture and a reputation for outstanding service in the insurance industry, we offer more than just a job — we provide a pathway to a fulfilling career. Choose us and be part of something greater!