Join Alongi Santas Moss Insurance Agency at our location, Macktown Insurance, in Rockton, Illinois, recognized for its dedicated service and commitment to client satisfaction. As an Insurance Customer Service Representative, you will be at the forefront of client interactions, ensuring our policyholders feel valued and supported. Our agency prides itself on fostering a welcoming and engaging environment where both our clients and team members can thrive. You will be responsible for providing exceptional customer service by addressing inquiries, providing insightful advice on insurance products, and ensuring our clients receive the best possible solutions tailored to their needs. Your role is pivotal in maintaining our high standard of service and helping us build lasting relationships with our community. If you are passionate about customer service and eager to grow within a supportive and forward-thinking agency, we invite you to become a vital part of our team at Alongi Santas Moss Insurance Agency.

Salary Range: $38,000.00 - $42,000.00 per year

Benefits

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Life Insurance

Disability Insurance

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Licensing: Active Illinois Insurance License is preferred but not mandatory for application.

Experience: Previous experience in insurance customer service is highly desirable.

Communication Skills: Excellent verbal and written communication skills are essential.

Customer Focus: A strong commitment to providing outstanding customer service and exceeding client expectations.

Problem-Solving: Ability to think quickly and provide solutions to customer inquiries and concerns.

Organizational Skills: Strong organizational skills with attention to detail.

Team Collaboration: Willingness to work collaboratively within a team environment to achieve shared goals.

Tech Proficiency: Basic familiarity with insurance software and databases is a plus.

Client Assistance: Provide outstanding customer support by addressing inquiries, resolving issues, and explaining policy details with a positive and inviting demeanor.

Claims Processing: Assist clients in filing claims accurately, ensuring all information is complete and submitted in a timely manner.

Policy Management: Handle policy renewals, updates, and cancellations, ensuring customer records are accurate and up-to-date.

Client Relationship Building: Engage with clients to understand their needs, fostering trust and long-term relationships through personal and attentive service.

Document Verification: Verify client information and ensure adherence to compliance requirements in all transactions and communication.

Feedback Collection: Gather customer feedback to support service improvement efforts and enhance the overall client experience with the agency.

Coordination with Sales Team: Collaborate with the sales team to identify opportunities for upselling and cross-selling insurance products.

At Alongi Santas Moss Insurance Agency, we are dedicated to providing exceptional insurance solutions that meet the diverse needs of our clients. With a professional and welcoming atmosphere, our team fosters trust and transparency in every interaction. We prioritize building lasting relationships while delivering personalized coverage options in an ever-evolving industry. Join us as we strive to ensure our clients' peace of mind, and be part of a supportive culture where your growth is our commitment.

At Alongi Santas Moss Insurance Agency, we prioritize people over policies. Join a dynamic team that thrives on innovation, collaboration, and a passion for serving our clients. Our commitment to excellence drives us to empower our employees through continuous learning and career growth. With a vibrant office culture and a reputation for outstanding service in the insurance industry, we offer more than just a job — we provide a pathway to a fulfilling career. Choose us and be part of something greater!